Lock Rotation Delay (SpaceMouse Enterprise)

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Borisw37
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Joined: Sun Apr 15, 2018 5:33 pm

Lock Rotation Delay (SpaceMouse Enterprise)

Post by Borisw37 »

Recently updated the software and firmware for the SpaceMouse enterprise.
Now the "Lock Rotation" button has a slight but annoying delay of about ~1second.
Click the "Lock Rotation" button, ~1second later the blue LED lights up and rotation is truly locked.
Issue only showed up after the latest update, prior the lock was instant.

Windows 10.
3DxWare 10.9.3.3389
3DxWinCore 17.8.3.18895
SpaceMouse Enterprise FW: 4.42

Any suggestions on how to remedy the problem?

Thank you,

Boris.
luping
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Joined: Wed Mar 20, 2019 5:54 pm

Re: Lock Rotation Delay (SpaceMouse Enterprise)

Post by luping »

How can you update to 3DxWare 10.9.3.3389? The latest version is only 10.8.3 at www.3dconnexion.com/drivers as of November 2nd 2021.
The latest SpaceMouse Enterprise firmware version is 4.42, it's never updated over the past 3 years.
ngomes
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Re: Lock Rotation Delay (SpaceMouse Enterprise)

Post by ngomes »

luping wrote: Mon Nov 01, 2021 7:20 pm How can you update to 3DxWare 10.9.3.3389?
It's a simple typo. The most recent version is 10.8.3.3389.
Nuno Gomes
ngomes
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Re: Lock Rotation Delay (SpaceMouse Enterprise)

Post by ngomes »

Borisw37 wrote: Mon Nov 01, 2021 7:39 am Any suggestions on how to remedy the problem?
Stop the driver (Start menu > 3Dconnexion > Stop 3DxWare) and then rename the "Cfg" sub-directory in %APPDATA%\3Dconnexion\3DxWare. Afterwards, start the driver (Start menu > 3Dconnexion > Start driver) and check if the delay is still present.

The directory renaming will reset most of your driver customisations. If it resolves the delay issue, again stop the driver and copy a file from the renamed "Cfg" directory to the newly created directory. Start the driver and test. Repeat until you have found the file that appears to be causing the delay.

If renaming the directory does not fix the delay, then the problem may be a regression.
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