can' get the latest software installed

Questions and answers about 3Dconnexion devices on Windows.

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billparr
Posts: 1
Joined: Sat Nov 13, 2021 6:55 pm

can' get the latest software installed

Post by billparr »

recently I tried to upgrade to the 10.8.3 version but it failed.
The installation reported that I had to uninstall the 10.5.12 version.
But after I'd uninstalled the 10.5.12 version it refused to install the 10.8.3
version...it kept saying that I had to uninstall the 10.5.12 version.
This behaviour persists even when I cleaned up the registry.

The 10.8 version was successfully installed on my laptop.

What is wrong, I am missing something?
luping
Posts: 941
Joined: Wed Mar 20, 2019 5:54 pm

Re: can' get the latest software installed

Post by luping »

It's a major version upgrade for 3DxWare driver. You have to uninstall v10.5.12 completely and reboot your PC to initialize the operating system before you proceed with the v10.8.3 installation.
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