keyboard pro and numpad pro will not work after PC wakes from sleep mode

Questions and answers about 3Dconnexion devices on Windows.

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scouch
Posts: 1
Joined: Fri Jan 07, 2022 8:31 am

keyboard pro and numpad pro will not work after PC wakes from sleep mode

Post by scouch »

When the pc wakes from sleep mode the keyboard and numpad does not wake and function, the only way to get them to work is to reboot the PC.

This has been raised with 3D Connexion support since the beginning of the week, (03.01.2022) who have tried without success to resolve the issue.
I have used Logitech keyboards for years and this has never happened before so why should connection of the New Keyboard Pro and Numpad Pro be causing this problem.

Downloaded latest driver so its not that. Carried out the suggestions from support and still not put right....

It would appear that 3D connexion are at a loss as to why this is happening

Any suggestions greatly received.................
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