Erratic scrollig behaviour Windows 11

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vanhasen
Posts: 2
Joined: Fri Jan 21, 2022 1:12 am

Erratic scrollig behaviour Windows 11

Post by vanhasen »

Hi,
I am using SpaceMouse Wireless Kit 2 since a few months. Initially everything worked fine, but recently mouse scrolling became unusable.
Voila, that is how it looks like (in all applications I use, including Fusion 360):
https://www.youtube.com/watch?v=6OtBXAADlZQ

I tried:
- changing scroll settings - no effect
- drivers update - no effect
- changing connection type (usb dongle/bloetooth/cable) - no effect
- changing polling rate in wired mode - no effect
- I connected my CadMouse Compact Wireless to other PC - same problem
- I connected 20$ mouse to my PC - works great...
- contacting the seller - no effect

Is it fixable?
UtaSH
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Joined: Mon Nov 27, 2006 10:34 am
Location: Munich, Germany
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Re: Erratic scrollig behaviour Windows 11

Post by UtaSH »

Hi vanhasen,

please contact our Technical Support Team. The colleagues can start the replacement process if applicable.
vanhasen
Posts: 2
Joined: Fri Jan 21, 2022 1:12 am

Re: Erratic scrollig behaviour Windows 11

Post by vanhasen »

Thank you. My problem has been solved, thank you 3Dconnection Team :)
grantius
Posts: 1
Joined: Fri May 20, 2022 10:18 am

Re: Erratic scrollig behaviour Windows 11

Post by grantius »

I have the same problem can you tell me the solution you came up with please
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