Spacemouse Pro sometimes acting slow and shutters.

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Arnold Sanders
Posts: 4
Joined: Thu Apr 07, 2022 2:02 am

Spacemouse Pro sometimes acting slow and shutters.

Post by Arnold Sanders »

Hello, I have been using 3d connection products for years now.
But since my new laptop, I have had problems with the space mouse pro.

In the morning when I connect my Dell Laptop to my Dell docking station, 90% of the time my mouse acts slow and shutters.

After I do a restart of the laptop while I keep it connected to the docking station, the mouse works normally.
And keeps doing that during the day.

At home, I have a wired space mouse pro, and at work, I have a wireless space mouse pro.
At first, I ran it on Windows 10, but the laptop got an update to Windows 11.

This problem occurred on win 10, and now on win 11. At home and At work random.

Does anyone have an idea on how I could solve this?
DavidV
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Joined: Mon Feb 24, 2020 2:49 pm

Re: Spacemouse Pro sometimes acting slow and shutters.

Post by DavidV »

Hello Arnold,

You are having this issue with two separate devices correct?
Are you using a docking station at home as well?
When you have the issue at home, what do you do for a fix? Is it a restart as well?
Arnold Sanders
Posts: 4
Joined: Thu Apr 07, 2022 2:02 am

Re: Spacemouse Pro sometimes acting slow and shutters.

Post by Arnold Sanders »

It indeed occurs on 2 different devices. on the same laptop.
So I think it is software-related.
A restart does the trick to get it working.

It just happened again. first start of the morning.
The mouse does not work correctly, in more than one program eg AutoCAD and solid edge.

Somehow it seems like the driver doesn't load correctly.
But if I manually stop and start the driver, then the mouse is still not good.
Only a restart solves it.
DavidV
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Joined: Mon Feb 24, 2020 2:49 pm

Re: Spacemouse Pro sometimes acting slow and shutters.

Post by DavidV »

Hello Arnold,

I would recommend trying a simple uninstall of our driver then reinstall. Make sure to restart your machine after the uninstall and restart after the install as well.

If this does not fix the issue, then i recommend contacting our technical support team.
Arnold Sanders
Posts: 4
Joined: Thu Apr 07, 2022 2:02 am

Re: Spacemouse Pro sometimes acting slow and shutters.

Post by Arnold Sanders »

Just to give an update on my problem.
Today I found out that the problem is caused by the Dell Docking station.
I had the 3d connexion dongle connected to the Docking station.

Today my mouse worked okay until I disconnected and reconnected to the docking station.
After reconnecting my mouse acted slowly again.

So I put the dongle in my laptop and the mouse started working right away.
I am sure this solves my problems.

Of course, the docking station should also work fine, but Dell does not have the docking stations working well.
DavidV
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Posts: 85
Joined: Mon Feb 24, 2020 2:49 pm

Re: Spacemouse Pro sometimes acting slow and shutters.

Post by DavidV »

Hello Arnold,

I have heard of this before on docking stations. Sometimes it depends on the age of the docking station, the type of connections and also the manufacture.

Please keep me posted if the issue comes back while connected to the machine.
Arnold Sanders
Posts: 4
Joined: Thu Apr 07, 2022 2:02 am

Re: Spacemouse Pro sometimes acting slow and shutters.

Post by Arnold Sanders »

So, today the problem occurred again. the solution was to pull the dongle from the laptop and reinsert it.

Still a strange thing, maybe my laptop had bad USB support or drivers.
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