Auto-rotation bug

Questions and answers about 3Dconnexion devices on Windows.

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edu
Posts: 5
Joined: Tue Oct 19, 2021 3:33 pm

Auto-rotation bug

Post by edu »

Hello,
I use the 3d Mouse Enterprise for SketchUp 2021 on version 10.8.3 because it was the most stable version for me, but all of a sudden my 3D mouse starts auto-rotating the model. Interestingly, when that happens, the rotate button doesn't work. I don't know if it is a Software or Hardware problem, because I updated to the most recent version 10.8.3 and the problem persists.I also tried deleting all registered data and reinstalling the app, and was unsuccessful in solving the problem. It had never happened to me before. Video attached as evidence. I appreciate your help or comments to solve this problem because this is my final week of exams and this can be a delay for me :(

https://youtube.com/shorts/LsfItX2lVvs?feature=share
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