Double instance of 3DxProfileServer.exe eating a lot memory is this normal?

Questions and answers about 3Dconnexion devices on Windows.

Moderator: Moderators

kittinzaa
Posts: 10
Joined: Sat Dec 18, 2021 11:52 am

Double instance of 3DxProfileServer.exe eating a lot memory is this normal?

Post by kittinzaa »

Image

This 2 processes eating up 700MB is this normal ? anyway that is quite a lot of memory for a driver sotware.
BTW I'm using two device CAD mouse + SpaceMouse not sure if it need 2 instance because of using 2 devices?
kittinzaa
Posts: 10
Joined: Sat Dec 18, 2021 11:52 am

Re: Double instance of 3DxProfileServer.exe eating a lot memory is this normal?

Post by kittinzaa »

After update to the recent driver this has been resolved, look like some kind of memory leaked.
kittinzaa
Posts: 10
Joined: Sat Dec 18, 2021 11:52 am

Re: Double instance of 3DxProfileServer.exe eating a lot memory is this normal?

Post by kittinzaa »

My mistaken, actually it's still persist and become worse taking 1GB of memory already.

Image
kittinzaa
Posts: 10
Joined: Sat Dec 18, 2021 11:52 am

Re: Double instance of 3DxProfileServer.exe eating a lot memory is this normal?

Post by kittinzaa »

Image

Still keep growing.
luping
Posts: 941
Joined: Wed Mar 20, 2019 5:54 pm

Re: Double instance of 3DxProfileServer.exe eating a lot memory is this normal?

Post by luping »

Have you tried a clean re-installation of the latest driver without any configuration files from previous version?
kittinzaa
Posts: 10
Joined: Sat Dec 18, 2021 11:52 am

Re: Double instance of 3DxProfileServer.exe eating a lot memory is this normal?

Post by kittinzaa »

luping wrote: Sun Jun 19, 2022 6:30 pm Have you tried a clean re-installation of the latest driver without any configuration files from previous version?
Yes I was when updating to the lasted version, but I've re-import the configuration file(old the older version) afterward and the problem still presist as you see.
If I don't import the configuration file I don't think it will help either because my hardware is brand new and the driver was just install to pc should not have much junk?

Was do a clean uninstall as instruction here.
https://3dconnexion.com/uk/support/faq/ ... r-windows/

update! now already double it size from the first observation.
Image
jwick
Moderator
Moderator
Posts: 3331
Joined: Wed Dec 20, 2006 2:25 pm
Location: USA
Contact:

Re: Double instance of 3DxProfileServer.exe eating a lot memory is this normal?

Post by jwick »

I suspect there could be a problem importing your files.
It doesn't handle files that are too old very well.
Can you PM them to me?
kittinzaa
Posts: 10
Joined: Sat Dec 18, 2021 11:52 am

Re: Double instance of 3DxProfileServer.exe eating a lot memory is this normal?

Post by kittinzaa »

jwick wrote: Wed Jun 22, 2022 2:07 am I suspect there could be a problem importing your files.
It doesn't handle files that are too old very well.
Can you PM them to me?
Sure, already sent you my config file.
jwick
Moderator
Moderator
Posts: 3331
Joined: Wed Dec 20, 2006 2:25 pm
Location: USA
Contact:

Re: Double instance of 3DxProfileServer.exe eating a lot memory is this normal?

Post by jwick »

Hi kittinzaa,

Thank you for the files.

Are they from before or after they where imported? They don't seem to change at all when they are imported, as if there are no changes required.
I don't see anything obviously wrong with them. They look quite recent.

I also don't see the heavy memory usage. But I'm not running the applications.
Does the problem occur after running some applications for a while?
Do you recall which applications you ran when you saw the problem?

It is normal to have two executable instances running.

Thanks.
kittinzaa
Posts: 10
Joined: Sat Dec 18, 2021 11:52 am

Re: Double instance of 3DxProfileServer.exe eating a lot memory is this normal?

Post by kittinzaa »

I always keep it up to date to my current config so I think I don't have the very old file before the previous installation.
But as you say all looks normal including it start to use too much of memory. I'm end up re-installed the driver again and re-import the most recent config, the problem seem to fixed for now, will update to you if it still presist.
kittinzaa
Posts: 10
Joined: Sat Dec 18, 2021 11:52 am

Re: Double instance of 3DxProfileServer.exe eating a lot memory is this normal?

Post by kittinzaa »

At the end it still comeback.
Until recently I found the root cause of this problem that it's from chrome bookmark link extensiona(not sure what it's call) clean install driver without that the problem is completely fix now, so dev should take a look onto that.
caballo
Posts: 2
Joined: Tue Oct 11, 2022 11:48 pm

Re: Double instance of 3DxProfileServer.exe eating a lot memory is this normal?

Post by caballo »

I have the same problem, what is the solution?
Image
Attachments
Captura.JPG
Captura.JPG (24.09 KiB) Viewed 3486 times
jannes
Posts: 4
Joined: Wed Dec 07, 2022 7:53 am

Re: Double instance of 3DxProfileServer.exe eating a lot memory is this normal?

Post by jannes »

Just wanted to chime in to tell that I'm having the same issue.

Next to no CPU activity by those two processed mention above but they are eating gigabytes of memory almost always when I check.

Windows 10 with latest updates, Spacepilot PRO.
jannes
Posts: 4
Joined: Wed Dec 07, 2022 7:53 am

Re: Double instance of 3DxProfileServer.exe eating a lot memory is this normal?

Post by jannes »

It seems like I'm experiencing the same issue but it doesn't look like it's related to idling or using specific applications since the two aforementioned processed are eating over a 1Gb of memory straight after booting up the system (cold boot).

Windows 10 with latest updates, Spacemouse PRO.
mbonk
Moderator
Moderator
Posts: 181
Joined: Mon Dec 04, 2006 4:06 am

Re: Double instance of 3DxProfileServer.exe eating a lot memory is this normal?

Post by mbonk »

Could you look into the %localappdata%\3Dconnexion\3DxWare\Cfg\Ext folder?

Are there a large number of files in there? If so, would you delete them, logout and login again and see if the memory used by 3dxProfileserver is reduced a lot?
Post Reply