Spacemouse Enterprise Not working Screen blanked out w white lines

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Sethar00
Posts: 1
Joined: Wed Jul 13, 2022 9:48 pm

Spacemouse Enterprise Not working Screen blanked out w white lines

Post by Sethar00 »

Brand new SpaceMouse Enterprise...
Windows 10
Updated to 10.8.7
I'm using it with SolidWorks and 3DS Max, but no matter what program is open, nothing works.
If it does anything, objects just spin continuously.
See the attached image to see what I'm seeing.
Did I get a broken one?
I already uninstalled, reinstalled, no dice.

Anyone have any ideas?

11th Gen Intel(R) Core(TM) i7-11800H @ 2.30GHz 2.30 GHz
NVIDIA GeForce RTX 3080 Laptop GPU
16.0 GB (15.7 GB usable)
64-bit operating system, x64-based processor
Edition Windows 10 Enterprise
Version 21H2
Installed on ‎7/‎6/‎2021
OS build 19044.1766
Experience Windows Feature Experience Pack 120.2212.4180.0
SM Ent Screen.jpg
SM Ent Screen.jpg (168 KiB) Viewed 652 times
luping
Posts: 942
Joined: Wed Mar 20, 2019 5:54 pm

Re: Spacemouse Enterprise Not working Screen blanked out w white lines

Post by luping »

https://3dconnexion.com/us/support-request/

Enter RMA(Return Merchandise Authorisation).
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