Cant get 3d mouse to work in SW 2021

Questions and answers about 3Dconnexion devices on Windows.

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jalcad
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Joined: Wed Apr 18, 2007 5:40 pm

Cant get 3d mouse to work in SW 2021

Post by jalcad »

I had SW 2022 installed along with the 3d Connexion for my cad mouse & 3d spacemouse and needed to install SW 2021. When I did that, the 3D 3d Spacemouse will work in SW 2022 but will not function in 2021. The display switches to the Solidworks key settings & I have the add in activated in 2021 but nothing on the 3d Spacemouse will function. Any way to get this to work with BOTH 2021 & 2022. I have uninstalled the 3d drivers & software and tried to reinstall them but SW 2021 will still not work.
ngomes
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Re: Cant get 3d mouse to work in SW 2021

Post by ngomes »

jalcad wrote: Mon Sep 26, 2022 7:27 am Any way to get this to work with BOTH 2021 & 2022.
That is a supported scenario (both SW 2021 and 2022).

Check if the "3Dcontrol" add-in is enabled in SW 2021. Your description of the problem suggests the add-in was disabled somehow. Another possible problem is using a different user account to run SOLIDWORKS (or "running as administrator").
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jalcad
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Joined: Wed Apr 18, 2007 5:40 pm

Re: Cant get 3d mouse to work in SW 2021

Post by jalcad »

I double checked & the add in is enabled for start up & also is active. I tried running 2021 as an administrator and also just as a user & it still will not function
ngomes
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Re: Cant get 3d mouse to work in SW 2021

Post by ngomes »

jalcad wrote: Tue Sep 27, 2022 6:09 am I tried running 2021 as an administrator and also just as a user & it still will not function
Running as administrator is unlikely to work (due to UIPI).

The user account running the application must be the same as the one running the driver. If you are launching SOLIDWORKS as "user1" (say) and the driver as "user2", then it may not work.
jalcad
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Joined: Wed Apr 18, 2007 5:40 pm

Re: Cant get 3d mouse to work in SW 2021

Post by jalcad »

Only way I could get this to work was to uninstall both SW 2021 & 3DConnexion and then reinstall 2021 & then the 3DConnexion software. Works ok now.
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