CAD Mouse Bluetooth reconnection

Questions and answers about 3Dconnexion devices on Windows.

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drtanpros
Posts: 1
Joined: Thu Oct 13, 2022 1:01 am

CAD Mouse Bluetooth reconnection

Post by drtanpros »

Hi there,
Has anyone had the issue where the bluetooth connected mouse (either compact or Pro) re-establishes the bluetooth connection but does not actually work?

Specifically - I can pair the mouse via bluetooth manually and the mouse works perfectly. If the mouse is turn off and the on again. The bluetooth connection re-establishes itself automatically but the mouse does not function. If I delete the existing connection and re-pair the mouse, it works fine again.

Does anyone have a solution so that I don't have to pair my mouse everytime I want to use it?

PS it effects both my compact and Pros wireless devices
DavidV
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Joined: Mon Feb 24, 2020 2:49 pm

Re: CAD Mouse Bluetooth reconnection

Post by DavidV »

Hello,

How are the devices paired to your machine? Are they paired via receiver or bluetooth? if via receiver, have you tried plugging the receiver into another USB port?

If you connect the devices to another computer, does the same thing happen?
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