Crash with driver newer than 10.8.3

Questions and answers about 3Dconnexion devices on Windows.

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jan20
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Joined: Thu Nov 03, 2022 8:37 am

Crash with driver newer than 10.8.3

Post by jan20 »

Hello,
we have an older app based on MFC that is instantly crashing when any newer 3Dconnexion driver than 10.8.3 is installed. We found out a workaround to prevent the crash and that is to activate and deactivate "Write Log File". After doing this our app is working. Problem is both on W10/W11. When we do Reset Driver Settings and Reset Configuration in 3Dconnexion Diagnostic Tool 0.7 the crashes are back and the only option again is to manually enable/disable log file...

Do you have any idea what is wrong and why simply enabling/disabling log solve the problem?

Thank you very much.

Best Regards
Jan
jwick
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Re: Crash with driver newer than 10.8.3

Post by jwick »

Enabling the log file will slow the drive and system down.
Do you have a callstack of the crash?
It is probably best to contact us over the tech support email for further help.
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