Does not install my wireless space mouse.

Questions and answers about 3Dconnexion devices on Windows.

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decio_jr
Posts: 3
Joined: Tue Nov 15, 2022 4:27 am

Does not install my wireless space mouse.

Post by decio_jr »

Hello everybody.
When I try to install the latest driver version, this message returns.
Can anyone help me?
Thanyou!
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ngomes
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Re: Does not install my wireless space mouse.

Post by ngomes »

In all likelihood, the existing installation of the SOLIDWORKS add-in can't be uninstalled because there are files missing from disk (some "clean-up tools" will do that, for example). In this case, fix the installation issue by re-running the installer of the older 3Dconnexion software version, then reboot and do a clean uninstall.

If you do not have access to the installation file for the old version, have a word with our colleagues in the Technical Support team (contact details here). They should be able to help you sort it out.
Nuno Gomes
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