SpaceMouse® Pro Wireless >>>Defective battery

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Holger
Posts: 3
Joined: Mon Jan 10, 2022 3:46 pm

SpaceMouse® Pro Wireless >>>Defective battery

Post by Holger » Mon Jan 10, 2022 4:19 pm

Hello friends,
I own a SpaceMouse® Pro Wireless.
P/N: 3DX-60047 PID: D43142803 (XX) XX = incorrect digits . Bought: 2014.
Unfortunately the battery no longer works.

To my questions:
Can the service replace the battery?
What does the exchange cost.
Has anyone already unscrewed the SpaceMouse® Pro Wireless and replaced the battery themselves?
Are there pictures / instructions / video?

Thanks in advance for the support.

Greetings Holger

luping
Posts: 621
Joined: Wed Mar 20, 2019 5:54 pm

Re: SpaceMouse® Pro Wireless >>>Defective battery

Post by luping » Thu Jan 13, 2022 6:34 pm

Can the service replace the battery?
No.
What does the exchange cost.
Buy a new one.
Has anyone already unscrewed the SpaceMouse® Pro Wireless and replaced the battery themselves?
Are there pictures / instructions / video?
Have you searched such keywords on Youtube/Viemo/TikTok/Facebook?

Holger
Posts: 3
Joined: Mon Jan 10, 2022 3:46 pm

Re: SpaceMouse® Pro Wireless >>>Defective battery

Post by Holger » Sun Jan 16, 2022 2:17 pm

I found this data:
Rechargeable lithium polymer battery with 2000 mAh
Source: https://3dconnexion.com/uk/product/spa ... ess/#start

Of course I searched the usual sources, but unfortunately without success, that's why I wrote this post

If I would spend 360 euros again, certainly not, at least not again with wireless.

Can anyone else share their experiences with us?

jwick
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Location: USA
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Re: SpaceMouse® Pro Wireless >>>Defective battery

Post by jwick » Mon Jan 17, 2022 12:59 am

Why do you say the battery doesn't work? It doesn't hold a charge for long?
Sometimes the device reports the battery is at 1% when it is actually charged. There is a firmware fix for that.

I'd call our tech support before doing anything else.

Then there is this, but I didn't point you there.

Holger
Posts: 3
Joined: Mon Jan 10, 2022 3:46 pm

Re: SpaceMouse® Pro Wireless >>>Defective battery

Post by Holger » Tue Jan 18, 2022 2:02 pm

The SpaceMouse no longer holds the charge.
When plugged in, the mouse works.
As soon as I pull the plug, the green LED goes out.
So it should be clear that the battery is ready. The mouse is from 2014 so it's had a few charges and ended up with the mouse hanging on the wire all the time.

The pictures in the link are very helpful. :-)

It is now clear that the battery is free and attached with a plug, so I will dare to open the box. :lol:

Many thanks for this information and your help

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