CadMouse button issues

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KappaLUL
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Joined: Sat Jun 01, 2019 1:33 am

CadMouse button issues

Post by KappaLUL » Sat Jun 01, 2019 2:02 am

A couple of days ago my CadMouse started malfunctioning.
When used, the left mouse button does klick but rarely a single click comes through. It does either a double click or nothing at all.
To function properly the mouse button must be clicked with increased force and past the clicking sound.

I would like to open a support ticket and hopefully get it replaced but the email address to which i registered my devices is no longer active. How should i continue?

UtaSH
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Re: CadMouse button issues

Post by UtaSH » Tue Jun 04, 2019 7:43 am

Hi KappaLUL,

just contact our Technical Support Team with your current email address. They will take care of it.

luping
Posts: 264
Joined: Wed Mar 20, 2019 5:54 pm

Re: CadMouse button issues

Post by luping » Wed Jun 05, 2019 2:16 am

KappaLUL wrote:
Sat Jun 01, 2019 2:02 am
A couple of days ago my CadMouse started malfunctioning.
When used, the left mouse button does klick but rarely a single click comes through. It does either a double click or nothing at all.
To function properly the mouse button must be clicked with increased force and past the clicking sound.

I would like to open a support ticket and hopefully get it replaced but the email address to which i registered my devices is no longer active. How should i continue?
I recently bought a cadmouse and noticed that 3Dconnexion doesn't use mechanical microswitch with top durability for it, for example, 3Dconnexion doesn't use Omron blue microswitch D2FC-F-K(50M) for the high price cadmouse.

zoomer
Posts: 67
Joined: Sat Aug 20, 2016 8:53 am

Re: CadMouse button issues

Post by zoomer » Thu Jun 13, 2019 1:37 pm

Same here,
my first CADMouse left click stopped working properly after 3 months.
(none or multiple clicks + aluminium ring oxidation)
It was replaced.
Now, 1-2 years later the same issues.
Missing clicks or double clicks, Alu body looks like 20 years in use, again.

And it was really seldom used as I normaly use a Cintiq with Pen Input.

UtaSH
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Re: CadMouse button issues

Post by UtaSH » Mon Jun 24, 2019 7:44 am

Hi zoomer,

I apologize for the inconvenience. We have improved the surface of the CadMouse and additionally the switches. Please contact our Technical Support Team. They will help you with the RMA process for antoher replacement device from our newest production batch.

zoomer
Posts: 67
Joined: Sat Aug 20, 2016 8:53 am

Re: CadMouse button issues

Post by zoomer » Tue Jul 16, 2019 9:23 am

Thanks UtaSH,

got my second replacement CADMouse.
The Metal Body feels different now.
So I hope it is the next revision with more reliable switches.
So far it feels great.

Francesc
Posts: 2
Joined: Sat Aug 15, 2020 4:46 am

Re: CadMouse button issues

Post by Francesc » Sat Aug 15, 2020 5:15 am

Hi,

It seems that I have the same issue with my MouseCad too. The problem is that mine was a gift I won during a presentation of SolidWorks in 2015 and it started to show that behaviour towards end of 2019 (I didn't use it fulltime).

When I contacted the support team on January, they asked me to install a firmware update (1.05) that seemed to work but two weeks ago (using the mouse fulltime due to the lockdown) started to behave the same as previously and there's no new firmware this time. I'm not covered by the guarantee that is 2 years in my country -Spain-.

I've read in a post above that the microswitches could be the reason of this so, if the RMA cannot be applied in my case, do you know if there's some (succesfull) experience in substituing these mechanical parts by oneself? Maybe there's some place where I can send it to be fixed by a reasonable amount of money? Mine also have the rim oxidation but I can leave with that.

Thank you,

UtaSH
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Re: CadMouse button issues

Post by UtaSH » Wed Aug 19, 2020 7:58 am

Hi Francesc,

please contact our Technical Support Team anyway. See here.

Francesc
Posts: 2
Joined: Sat Aug 15, 2020 4:46 am

Re: CadMouse button issues

Post by Francesc » Mon Aug 31, 2020 5:27 am

UtaSH wrote:
Wed Aug 19, 2020 7:58 am
Hi Francesc,

please contact our Technical Support Team anyway. See here.
Hello,

I've followed your advice and the problem is solved. I've received a new unit.

Thank you very much.

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