Hi
I am testing my new Space Mouse Enterprise Kit for the first time.
This is normal?
https://youtu.be/-JaPrdBFLJg
https://youtu.be/96UOyjCIyFA
Carlos
Civil Engineer
Space mouse enterprise. This is normal?
Moderator: Moderators
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- Posts: 3
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Re: Space mouse enterprise. This is normal?
I would like to know if the product came defective
This has a slack and an annoying click-like noise.
You can listen in the video.
Carlos
Civil Engineer
This has a slack and an annoying click-like noise.
You can listen in the video.
Carlos
Civil Engineer
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- Posts: 24
- Joined: Thu Jun 20, 2019 8:33 am
Re: Space mouse enterprise. This is normal?
The video you've posted to Youtube is private...so who knows.
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- Posts: 3
- Joined: Thu Sep 19, 2019 10:32 am
Re: Space mouse enterprise. This is normal?
sorry I just fixed the video.
Carlos
Civil Engineer
Carlos
Civil Engineer
Re: Space mouse enterprise. This is normal?
Hi Carlos,
seems that there is a mechanical issue with the device. Might be defective.
Please contact our Technical Support Team.
seems that there is a mechanical issue with the device. Might be defective.

Please contact our Technical Support Team.
Uta
3Dconnexion
3Dconnexion
Re: Space mouse enterprise. This is normal?
Hi
I saw your video, did you have a solution by the support? Is this a general problem or a defect in your Spacemouse Entreprise because mine does it a little
Regards
Stéphane
I saw your video, did you have a solution by the support? Is this a general problem or a defect in your Spacemouse Entreprise because mine does it a little
Regards
Stéphane
Re: Space mouse enterprise. This is normal?
I have a similar problem here, almost didn't use the mouse...
https://photos.app.goo.gl/KZ1cFzuy8BgN62gv8
Contacted support, will see what's next...
https://photos.app.goo.gl/KZ1cFzuy8BgN62gv8
Contacted support, will see what's next...

Re: Space mouse enterprise. This is normal?
What was the outcome?bogordo wrote: ↑Wed Jan 08, 2020 2:50 pmI have a similar problem here, almost didn't use the mouse...
https://photos.app.goo.gl/KZ1cFzuy8BgN62gv8
Contacted support, will see what's next...![]()
Just purchased one and have the same issue described here.