Space mouse enterprise. This is normal?

[ccustodiojunior]

Hi

I am testing my new Space Mouse Enterprise Kit for the first time.

This is normal?

https://youtu.be/-JaPrdBFLJg


https://youtu.be/96UOyjCIyFA

Carlos
Civil Engineer

[ccustodiojunior]

I would like to know if the product came defective

This has a slack and an annoying click-like noise.

You can listen in the video.

Carlos
Civil Engineer

[notkevinhise]

The video you've posted to Youtube is private...so who knows.

[ccustodiojunior]

sorry I just fixed the video.

Carlos
Civil Engineer

[UtaSH]

Hi Carlos,

seems that there is a mechanical issue with the device. Might be defective.
Please contact our Technical Support Team.

[SAGEA]

Hi

I saw your video, did you have a solution by the support? Is this a general problem or a defect in your Spacemouse Entreprise because mine does it a little

Regards

Stéphane

[bogordo]

I have a similar problem here, almost didn't use the mouse...

https://photos.app.goo.gl/KZ1cFzuy8BgN62gv8

Contacted support, will see what's next...

[Ivan]

I have a similar problem here, almost didn't use the mouse...

https://photos.app.goo.gl/KZ1cFzuy8BgN62gv8

Contacted support, will see what's next...

What was the outcome?
Just purchased one and have the same issue described here.