Space mouse enterprise. This is normal?

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ccustodiojunior
Posts: 3
Joined: Thu Sep 19, 2019 10:32 am

Space mouse enterprise. This is normal?

Post by ccustodiojunior » Thu Sep 19, 2019 10:58 am

Hi

I am testing my new Space Mouse Enterprise Kit for the first time.

This is normal?

https://youtu.be/-JaPrdBFLJg


https://youtu.be/96UOyjCIyFA

Carlos
Civil Engineer

ccustodiojunior
Posts: 3
Joined: Thu Sep 19, 2019 10:32 am

Re: Space mouse enterprise. This is normal?

Post by ccustodiojunior » Sat Sep 21, 2019 8:08 am

I would like to know if the product came defective

This has a slack and an annoying click-like noise.

You can listen in the video.

Carlos
Civil Engineer

notkevinhise
Posts: 24
Joined: Thu Jun 20, 2019 8:33 am

Re: Space mouse enterprise. This is normal?

Post by notkevinhise » Tue Sep 24, 2019 8:58 am

The video you've posted to Youtube is private...so who knows.

ccustodiojunior
Posts: 3
Joined: Thu Sep 19, 2019 10:32 am

Re: Space mouse enterprise. This is normal?

Post by ccustodiojunior » Wed Sep 25, 2019 10:36 am

sorry I just fixed the video.

Carlos
Civil Engineer

UtaSH
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Location: Munich, Germany
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Re: Space mouse enterprise. This is normal?

Post by UtaSH » Thu Sep 26, 2019 7:10 am

Hi Carlos,

seems that there is a mechanical issue with the device. Might be defective. :(
Please contact our Technical Support Team.

SAGEA
Posts: 1
Joined: Sun Dec 29, 2019 1:00 pm

Re: Space mouse enterprise. This is normal?

Post by SAGEA » Wed Jan 01, 2020 5:37 pm

Hi

I saw your video, did you have a solution by the support? Is this a general problem or a defect in your Spacemouse Entreprise because mine does it a little

Regards

Stéphane

bogordo
Posts: 26
Joined: Tue Jul 16, 2019 1:43 pm

Re: Space mouse enterprise. This is normal?

Post by bogordo » Wed Jan 08, 2020 2:50 pm

I have a similar problem here, almost didn't use the mouse...

https://photos.app.goo.gl/KZ1cFzuy8BgN62gv8

Contacted support, will see what's next... :roll:

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