Space mouse enterprise. This is normal?
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Space mouse enterprise. This is normal?
Hi
I am testing my new Space Mouse Enterprise Kit for the first time.
This is normal?
https://youtu.be/-JaPrdBFLJg
https://youtu.be/96UOyjCIyFA
Carlos
Civil Engineer
I am testing my new Space Mouse Enterprise Kit for the first time.
This is normal?
https://youtu.be/-JaPrdBFLJg
https://youtu.be/96UOyjCIyFA
Carlos
Civil Engineer
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- Posts: 3
- Joined: Thu Sep 19, 2019 10:32 am
Re: Space mouse enterprise. This is normal?
I would like to know if the product came defective
This has a slack and an annoying click-like noise.
You can listen in the video.
Carlos
Civil Engineer
This has a slack and an annoying click-like noise.
You can listen in the video.
Carlos
Civil Engineer
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- Posts: 24
- Joined: Thu Jun 20, 2019 8:33 am
Re: Space mouse enterprise. This is normal?
The video you've posted to Youtube is private...so who knows.
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- Posts: 3
- Joined: Thu Sep 19, 2019 10:32 am
Re: Space mouse enterprise. This is normal?
sorry I just fixed the video.
Carlos
Civil Engineer
Carlos
Civil Engineer
Re: Space mouse enterprise. This is normal?
Hi Carlos,
seems that there is a mechanical issue with the device. Might be defective.
Please contact our Technical Support Team.
seems that there is a mechanical issue with the device. Might be defective.
Please contact our Technical Support Team.
Uta
3Dconnexion
3Dconnexion
Re: Space mouse enterprise. This is normal?
Hi
I saw your video, did you have a solution by the support? Is this a general problem or a defect in your Spacemouse Entreprise because mine does it a little
Regards
Stéphane
I saw your video, did you have a solution by the support? Is this a general problem or a defect in your Spacemouse Entreprise because mine does it a little
Regards
Stéphane
Re: Space mouse enterprise. This is normal?
I have a similar problem here, almost didn't use the mouse...
https://photos.app.goo.gl/KZ1cFzuy8BgN62gv8
Contacted support, will see what's next...
https://photos.app.goo.gl/KZ1cFzuy8BgN62gv8
Contacted support, will see what's next...
Re: Space mouse enterprise. This is normal?
What was the outcome?bogordo wrote: ↑Wed Jan 08, 2020 2:50 pm I have a similar problem here, almost didn't use the mouse...
https://photos.app.goo.gl/KZ1cFzuy8BgN62gv8
Contacted support, will see what's next...
Just purchased one and have the same issue described here.
Re: Space mouse enterprise. This is normal?
I'll tell you more: a year ago I purchased SpaceMouse Enterprise, it had such a defect. The technical expertise of 3Dconnexion found no defect. I fiercely returned the money from the dealer for the defective product. And now I have purchased SpaceMouse Pro with the same problem! https://www.youtube.com/watch?v=XyKCvIW4PEA I get the impression that the company has new quality standards, since they recognize this as a serviceable product.Ivan wrote: ↑Tue Sep 29, 2020 4:40 pmWhat was the outcome?bogordo wrote: ↑Wed Jan 08, 2020 2:50 pm I have a similar problem here, almost didn't use the mouse...
https://photos.app.goo.gl/KZ1cFzuy8BgN62gv8
Contacted support, will see what's next...
Just purchased one and have the same issue described here.
Re: Space mouse enterprise. This is normal?
The controlling cap or the knob of the SpaceMouse series is not fixed, it comes with mechanical springs, tight assembling plastic part with printed circuit board fastened by screws. It's movable, there's the potential risk of excessive finger torque which will leads to deformation and abrasion issue. You have to learn to use the controlling cap with small torque so as to prolong the device life.Alexander wrote: ↑Mon Feb 08, 2021 8:22 amI'll tell you more: a year ago I purchased SpaceMouse Enterprise, it had such a defect. The technical expertise of 3Dconnexion found no defect. I fiercely returned the money from the dealer for the defective product. And now I have purchased SpaceMouse Pro with the same problem! https://www.youtube.com/watch?v=XyKCvIW4PEA I get the impression that the company has new quality standards, since they recognize this as a serviceable product.Ivan wrote: ↑Tue Sep 29, 2020 4:40 pmWhat was the outcome?bogordo wrote: ↑Wed Jan 08, 2020 2:50 pm I have a similar problem here, almost didn't use the mouse...
https://photos.app.goo.gl/KZ1cFzuy8BgN62gv8
Contacted support, will see what's next...
Just purchased one and have the same issue described here.
Re: Space mouse enterprise. This is normal?
It's not clear what issue the video is attempting to show. The device does seem to make more noise than I normally hear when moving the cap to the extreme position (it is not normally used at the extreme position).
If there are any questions, get our tech support on the phone before the warranty period expires.
I assume the device works fine in a 3D mouse supporting application. There was no information about that in the post.
If there are any questions, get our tech support on the phone before the warranty period expires.
I assume the device works fine in a 3D mouse supporting application. There was no information about that in the post.