Space Mouse Enterprise Annoying Clicking Sound [compared to Space Mouse]

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gh4ith
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Joined: Fri Apr 02, 2021 6:09 am

Space Mouse Enterprise Annoying Clicking Sound [compared to Space Mouse]

Post by gh4ith » Fri Apr 02, 2021 6:13 am

Hi

My new Space Mouse Enterprise has a very loud mechanical click when barely twisted.
I show a comparison to smaller space mouse so that nobody says it's normal and you are going "extreme" on the knob.

Just imagine working with it in 3D app and hearing this clicking sound every time you move it, not pleasant and drives you insane.

https://www.youtube.com/watch?v=gEUYNsBHQTc


Thanks

claireh
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Re: Space Mouse Enterprise Annoying Clicking Sound [compared to Space Mouse]

Post by claireh » Mon Apr 05, 2021 3:16 pm

Hello,

Please reach out to our technical support team at: https://3dconnexion.com/us/support-request/

If you want to call our support line instead, go to https://3dconnexion.com/us/support/. Scroll down the page and select the "Show telephone hotline numbers" link.
Claire

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