Cannot register or contact support

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pstockley
Posts: 1
Joined: Sat Apr 10, 2021 7:28 am

Cannot register or contact support

Post by pstockley »

Your account registration page doesn't work for Canadian addresses. It always says invalid zipcode for a valid Canadian address. We don't use zipcodes. The sad thing is I can't even contact support to register the issue as it requires an account.
luping
Posts: 939
Joined: Wed Mar 20, 2019 5:54 pm

Re: Cannot register or contact support

Post by luping »

You can write a private message to the forum moderator(s) for assistance.
UtaSH
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Re: Cannot register or contact support

Post by UtaSH »

pstockley wrote: Sat Apr 10, 2021 7:32 am Your account registration page doesn't work for Canadian addresses. It always says invalid zipcode for a valid Canadian address. We don't use zipcodes. The sad thing is I can't even contact support to register the issue as it requires an account.
Hi pstockley,

I am very sorry for the trouble. Yes, we have a problem there with the Canadian zip codes. We are working on that. Can you call the team instead? They can assist with that problem. You can find the phone number here if you scroll down for "Call the Hotline".
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