Spacemouse driver not working in Ventura
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Re: Spacemouse driver not working in Ventura
Well, since everything above 10.7.0 does not seem that exciting,
So I hope for a new driver version soon anyway.
Could just eliminate the smaller Ventura installation issues at the same time.
So I hope for a new driver version soon anyway.
Could just eliminate the smaller Ventura installation issues at the same time.
Re: Spacemouse driver not working in Ventura
I generally don't mind being a bit on the bleeding edge.. i'm used to beta testing quite a bit. Sometimes some stuff just needs tweaks.. its all part of the process
Re: Spacemouse driver not working in Ventura
Hi cjadams,
unfortunately I cannot provide a solution for you as we've not experienced this situation in out lab.
So I can only ask you to check some more things, please.
Again open the Terminal and execute the following command
You should see an output similar to this:
If this process of the user "_driverkit" should not be present, can you please check for crashlog(s) related to 3Dconnexion ("3Dconnexion..." or "3Dx...") in the Console.app (left side of the console's window "Crash Reports"). If there are any, you'll see them in the center part of the window. You can right-click and "Reveal in Finder" on the entries and send them to me, please in a private message.
If the process happens to be running, thing become odd.
Can you the please run the following commands in the Terminal:
1.
2.
3DconnexionHelper will initially print some information on the connection to the DEXT. Especially the lines with "-[TDxDEXTManager" will be interesting.
Please send this output of the helper.
If all these steps do not reveal an obvious hint on whats going on, could you maybe temporarily uninstall BitDefender and also 3DxWareMac and reinstall just 3DxWareMac. Just to check if maybe BitDefender makes a difference here.
Looking forward to your findings!
Regards,
Christian
unfortunately I cannot provide a solution for you as we've not experienced this situation in out lab.
So I can only ask you to check some more things, please.
Again open the Terminal and execute the following command
Code: Select all
ps aux | grep 3dconnexion
Code: Select all
_driverkit 310 0.0 0.0 408508352 2208 ?? Ss 10:04AM 0:00.02 /Library/SystemExtensions/0E4F707F-D599-4AC7-A221-F28FF242E918/com.3dconnexion.dext.dext/com.3dconnexion.dext com.3dconnexion.dext 0x100000869 com.3dconnexion.dext
chris 784 0.0 0.0 408635376 1536 s000 S+ 10:09AM 0:00.00 grep 3dconnexion
If the process happens to be running, thing become odd.
Can you the please run the following commands in the Terminal:
1.
Code: Select all
killall 3DconnexionHelper
Code: Select all
/Applications/3Dconnexion/3DconnexionHelper.app/Contents/MacOS/3DconnexionHelper
Please send this output of the helper.
If all these steps do not reveal an obvious hint on whats going on, could you maybe temporarily uninstall BitDefender and also 3DxWareMac and reinstall just 3DxWareMac. Just to check if maybe BitDefender makes a difference here.
Looking forward to your findings!
Regards,
Christian
Re: Spacemouse driver not working in Ventura
i have tried uninstall and reinstall have tried it with Bitdefender disabled.. no luck.
I have attached the output of the grep and the helper commands see PDF
Its clearly NOT happy..
I have attached the output of the grep and the helper commands see PDF
Its clearly NOT happy..
- Attachments
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- CJ_3dcFails.zip
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Re: Spacemouse driver not working in Ventura
Doesn’t look like it’s…so i guess when installing my system really doesn’t want to load it even after getting all the way to the block ! dialogue box ok button weirdness
Re: Spacemouse driver not working in Ventura
What exactly do you see after running the following command:
Code: Select all
ps aux | grep 3dconnexion
Re: Spacemouse driver not working in Ventura
i left that in tge log i gave you at the top of the terminal window ill run it again..but only one entry showed up
Re: Spacemouse driver not working in Ventura
no i am not using any device management amd u have gatekeeper off and set to “anywhere” in system prefs
ngomes wrote: ↑Mon Jul 11, 2022 4:10 amWhat exactly do you see after running the following command:Also, are you using some sort of device management software (MDM) like Jamf Pro?Code: Select all
ps aux | grep 3dconnexion
Re: Spacemouse driver not working in Ventura
here is the output
Re: Spacemouse driver not working in Ventura
yes that’s after a reboot the machine has bedn booted a few times since reinstall
Re: Spacemouse driver not working in Ventura
Looks like 3DconnexionHelper is failing to launch automatically. Please check if you find the following file on your system:
/Library/LaunchAgents/com.3dconnexion.helper.plist
If you start 3DconnexionHelper manually (as detailed by @crobl above), does the system display the "Allow" button in the "Security & Privacy" pane?
Re: Spacemouse driver not working in Ventura
i don't get an allow.. only got that on install then i go through the 2 prompts to confirm with my password. then i get the mysterious odd ! dialog and thats where things stop
So kinda stuck
Last login: Mon Jul 11 09:00:29 on ttys000
cjadams@Phoenix ~ % /Applications/3Dconnexion/3DconnexionHelper.app/Contents/MacOS/3DconnexionHelper
2022-07-11 13:16:18.864 3DconnexionHelper[3155:41698] Line -> * * 9D93Y2RD6L com.3dconnexion.dext (1.2.296/1.2.296) com.3dconnexion.dext [activated enabled], -> arr=(
"*",
"*",
9D93Y2RD6L,
"com.3dconnexion.dext (1.2.296/1.2.296)",
"com.3dconnexion.dext",
"[activated enabled]"
)
2022-07-11 13:16:18.864 3DconnexionHelper[3155:41698] VERSION: (
"",
"1.2.296",
"1.2.296",
""
), ver=1.2.296, short=1.2.296
2022-07-11 13:16:18.864 3DconnexionHelper[3155:41698] STATUS: [activated enabled]
2022-07-11 13:16:18.864 3DconnexionHelper[3155:41698] Error (DEXT): DEXT can't be installed !!!
2022-07-11 13:16:18.864 3DconnexionHelper[3155:41698] Error (DEXT): Please check status (systemextensionsctl) and permissions of DEXT ('Security & Privcay')!
2022-07-11 13:16:18.864 3DconnexionHelper[3155:41698] Attention: This instance will now terminate - another 3DconnexionHelper process is already running!
cjadams@Phoenix ~ %
So kinda stuck
Last login: Mon Jul 11 09:00:29 on ttys000
cjadams@Phoenix ~ % /Applications/3Dconnexion/3DconnexionHelper.app/Contents/MacOS/3DconnexionHelper
2022-07-11 13:16:18.864 3DconnexionHelper[3155:41698] Line -> * * 9D93Y2RD6L com.3dconnexion.dext (1.2.296/1.2.296) com.3dconnexion.dext [activated enabled], -> arr=(
"*",
"*",
9D93Y2RD6L,
"com.3dconnexion.dext (1.2.296/1.2.296)",
"com.3dconnexion.dext",
"[activated enabled]"
)
2022-07-11 13:16:18.864 3DconnexionHelper[3155:41698] VERSION: (
"",
"1.2.296",
"1.2.296",
""
), ver=1.2.296, short=1.2.296
2022-07-11 13:16:18.864 3DconnexionHelper[3155:41698] STATUS: [activated enabled]
2022-07-11 13:16:18.864 3DconnexionHelper[3155:41698] Error (DEXT): DEXT can't be installed !!!
2022-07-11 13:16:18.864 3DconnexionHelper[3155:41698] Error (DEXT): Please check status (systemextensionsctl) and permissions of DEXT ('Security & Privcay')!
2022-07-11 13:16:18.864 3DconnexionHelper[3155:41698] Attention: This instance will now terminate - another 3DconnexionHelper process is already running!
cjadams@Phoenix ~ %