Spacemouse compact inoperable after win10 update

Questions and answers about 3Dconnexion devices on Windows.

Moderator: Moderators

Post Reply
kevrox
Posts: 6
Joined: Sat Mar 11, 2023 11:40 pm

Spacemouse compact inoperable after win10 update

Post by kevrox »

I have a Spacemouse compact and love it but unfortunately windows10 Pro 64bit has done an update that seems to have broken the device.
No amount of uninstalling and reinstalling official 3DConnexion software older or newest has helped. The Blue Ring light is on but the device does not seem to be recognised by windows.
The images show various devices list and how that are recognised now.
I'm sure i use to have the 3dconnexion icon in the lower Right hand side of the screen too but no more.
the update shown appears to be the ones that broke it.
Any suggestion of editing XML files or what to chase down next would be most appreciated. Since getting this and learning how to operate it I'm now totally hamstrung without it.
thanks
Attachments
Windows human interface.jpg
Windows human interface.jpg (31.18 KiB) Viewed 7555 times
Windows.jpg
Windows.jpg (6.85 KiB) Viewed 7555 times
kevrox
Posts: 6
Joined: Sat Mar 11, 2023 11:40 pm

Re: Spacemouse compact inoperable after win10 update

Post by kevrox »

The spacemouse compact is not even registering within the 3DxSmartUI.exe
i have installed 3DxWare64_v10-8-12_r3545.
more info from window device.
Attachments
device properties 2.JPG
device properties 2.JPG (74.27 KiB) Viewed 7543 times
device properties.JPG
device properties.JPG (52.56 KiB) Viewed 7543 times
Wrong device.JPG
Wrong device.JPG (130.97 KiB) Viewed 7543 times
kevrox
Posts: 6
Joined: Sat Mar 11, 2023 11:40 pm

Re: Spacemouse compact inoperable after win10 update

Post by kevrox »

more info
Attachments
device properties 6.JPG
device properties 6.JPG (63.38 KiB) Viewed 7543 times
device properties 5.JPG
device properties 5.JPG (73.93 KiB) Viewed 7543 times
device properties 4.JPG
device properties 4.JPG (85.88 KiB) Viewed 7543 times
ngomes
Moderator
Moderator
Posts: 3321
Joined: Mon Nov 27, 2006 7:22 am
Contact:

Re: Spacemouse compact inoperable after win10 update

Post by ngomes »

Are you using Citrix Workspace or similar product? Did you recently update it?

If so, are you able to use your 3D mouse after uninstalling the Citrix application?
Nuno Gomes
kevrox
Posts: 6
Joined: Sat Mar 11, 2023 11:40 pm

Re: Spacemouse compact inoperable after win10 update

Post by kevrox »

I do have Citrix installed for remote access for work.
I have disabled it and at start up for now but will try uninstall and try again,
kevrox
Posts: 6
Joined: Sat Mar 11, 2023 11:40 pm

Re: Spacemouse compact inoperable after win10 update

Post by kevrox »

uninstalling the Citrix work space did the trick.

that's excellent thanks for the suggestion.
Unfortunately I require that for remote work access, so I'll see how best to find a compromise.
kevrox
Posts: 6
Joined: Sat Mar 11, 2023 11:40 pm

Re: Spacemouse compact inoperable after win10 update

Post by kevrox »

after reinstalling Citrix the space mouse still works after a reboot.

Solution:
Uninstall citrix
reboot
check if space mouse works.
reinstall citrix
reboot
check spacemouse and it should still work.
Post Reply