Scrolling issue
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Scrolling issue
I am using my CadMouse for a year now. Lately I am having some issues, which makes it impossible to do my job without any frustrations.
When im trying to scroll up (zoom in), it will zoom in and out without reason. I am simply not able to use the mouse wheel anymore without it goiing to the wrong direction. I already tried to reset it thru the "HID-compliant mouse". I also have tried to contact the costumer service, but they are not answering. My software is all updated.
The mouse is currently useless (while beiing very expenvice) and I am about to throw it away.
Does anyone know how to fix it?
When im trying to scroll up (zoom in), it will zoom in and out without reason. I am simply not able to use the mouse wheel anymore without it goiing to the wrong direction. I already tried to reset it thru the "HID-compliant mouse". I also have tried to contact the costumer service, but they are not answering. My software is all updated.
The mouse is currently useless (while beiing very expenvice) and I am about to throw it away.
Does anyone know how to fix it?
Re: Scrolling issue
What application are you using when you see this?
How did you try to reach our customer service?I also have tried to contact the costumer service, but they are not answering.
Nuno Gomes
Re: Scrolling issue
I am seeing the same issue, contacted support, they asked for video and then never responded. latest driver installed. all applications are affected,
Re: Scrolling issue
I had the exact same problem on two of my CAD mice. It is very frustrating and nearly impossible to work with CAD while it is doing it.
Technical support were very good and got me a replacement for the first, but within a few month was doing it again.
Use this website and get technical support a screen recording showing what it is doing -
https://fractalglider.github.io/fun/201 ... wheel.html
The quickest way to solve it is to open up the mouse (pretty easy) and spray some electrical cleaner in the little pot that the scroll wheel controls, that fixes it right up.
https://fccid.io/2AAHQ-CMW/Internal-Pho ... os-3683832
In this link you can see the small blue pot the scroll wheel spins.
Hope this helps.
Luke
Technical support were very good and got me a replacement for the first, but within a few month was doing it again.
Use this website and get technical support a screen recording showing what it is doing -
https://fractalglider.github.io/fun/201 ... wheel.html
The quickest way to solve it is to open up the mouse (pretty easy) and spray some electrical cleaner in the little pot that the scroll wheel controls, that fixes it right up.
https://fccid.io/2AAHQ-CMW/Internal-Pho ... os-3683832
In this link you can see the small blue pot the scroll wheel spins.
Hope this helps.
Luke
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- Posts: 1
- Joined: Thu Jul 14, 2022 2:07 am
Re: Scrolling issue
I have used many types of mice, but if we use them a lot, we all have a problem of greasy mouse wheel threads. Very difficult to fix. You should buy a better mouse. gartic phone
Re: Scrolling issue
It is by design, called planned obsolescence.
The mouse scroll wheel encoder is a low-lifespan one, so when the warranty expires, you have to buy a new mouse, that will generate another stream of income for the mouse manufacturer. This is how the mouse business works.
The mouse scroll wheel encoder is a low-lifespan one, so when the warranty expires, you have to buy a new mouse, that will generate another stream of income for the mouse manufacturer. This is how the mouse business works.
Re: Scrolling issue
Can confirm that it works for me. Just like people in the 80 cleaned their analog ball mouses. Neanderthal vibe. My cad mouse wireless is a month old.
Re: Scrolling issue
My CAD compact wireless has same issue after 1 month. I saw a fix in another post. just swith the mouse off and fast and heavily scroll the wheel up and down, for like 7x 8x time. turn the mouse on and it will work fine for a while. At first it work for a whole day. but now I have to do it 2-3 days a day. like my daily execise LOL.
It is a good mouse dispite this problem. but I will not recommend any of my friend to buy one for sure
It is a good mouse dispite this problem. but I will not recommend any of my friend to buy one for sure
Re: Scrolling issue
I'm having the same issue.
I scroll up and at one point it goes down by itself and up again.
I scroll up and at one point it goes down by itself and up again.
Re: Scrolling issue
looks like its a hardware problem.
Re: Scrolling issue
i would not recommend this mouse to a friend either.henryeah wrote: ↑Fri Feb 02, 2024 1:35 am My CAD compact wireless has same issue after 1 month. I saw a fix in another post. just swith the mouse off and fast and heavily scroll the wheel up and down, for like 7x 8x time. turn the mouse on and it will work fine for a while. At first it work for a whole day. but now I have to do it 2-3 days a day. like my daily execise LOL.
It is a good mouse dispite this problem. but I will not recommend any of my friend to buy one for sure
Scrolling issue simply sucks.
Rubber wrapping begun to tear off after a year of use. i hope hardware team will fix that so the product will not look like a scam.
Re: Scrolling issue
Same problem after few weeks, it's incredible which they didn't fix this problem and they kept selling this device. at least they should give you a very good discout to buy a new better mouse...
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- Posts: 1
- Joined: Thu Sep 19, 2024 12:12 am
Re: Scrolling issue
The same problem a few weeks later.
At the beginning, there was no limit to my joy, it was especially convenient to use the middle mouse button instead of pressing the wheel.
But how disgusting and inconvenient it became to work when these lags with scrolling the wheel scroll.
I think it's just not necessary to do this smart scrolling anymore, and this is exactly a hardware problem, because disabling it in the settings does not remove arbitrary scrolling.
I scroll up, and he can scroll down arbitrarily.
Okay, I still have spacemouse and I use it as scrolling, but sometimes it rarely doesn't work.
And you have to use scrollbars, which sometimes don't exist.
I have a wireless and a wired mouse and both have this problem.
I would love to buy a mouse, just because of the extra middle button without smart scrolling.
At the beginning, there was no limit to my joy, it was especially convenient to use the middle mouse button instead of pressing the wheel.
But how disgusting and inconvenient it became to work when these lags with scrolling the wheel scroll.
I think it's just not necessary to do this smart scrolling anymore, and this is exactly a hardware problem, because disabling it in the settings does not remove arbitrary scrolling.
I scroll up, and he can scroll down arbitrarily.
Okay, I still have spacemouse and I use it as scrolling, but sometimes it rarely doesn't work.
And you have to use scrollbars, which sometimes don't exist.
I have a wireless and a wired mouse and both have this problem.
I would love to buy a mouse, just because of the extra middle button without smart scrolling.