3dsmax crashes

[IstanV]

Under certain circumstances 3dsmax crashes, when the SpaceMouse is in use. We experienced this crash on 5 different PCs, but we were not able to narrow it down yet. It probably has to do with the screen painting and screen refresh of the SpaceMouse plugin in combination with other activities within the viewport. We guess, that is has to do with the fact, that Max is not threadsafe and the driver is probably doing things it should not do..

[luping]

Open the Windows Event Viewer(right click Windows OS start menu), go to Windows Logs>Application,
filter current log...>error,
Find out the 3ds Max crash log, and nail down the specific DLL that caused the crash. Take a screen and upload as attachment here, or paste the full log.

[IstanV]

There is no exception log entry in the Windows Event Viewer.
3ds Max says that 'maxutil.dll' crashed.

[luping]

There is no exception log entry in the Windows Event Viewer.
3ds Max says that 'maxutil.dll' crashed.

Disable the 3Dconnexion plug-in in the 3ds max plug-in manager for 3 of the computers that has 3ds Max crash issue.
Run them for some time(hours or days) to compare the 3 computers with the other 2 computers that have 3Dconnexion plug-in enabled in the 3ds Max plug-in manager. Collect enough crash incidents to make further trouble-shooting.

By the way, tell the 3ds Max version and service pack number, Windows OS version, 3Dconnexion 3DxWare driver version.

[IstanV]

If the user is not using (or switchin off) the 6D mouse, the error never happens. So it is related to the action, the 3dx plugin is doing, when the viewport gets accessed from the plugin. This does also not change, when we turn off the painting of the little focus cross in the viewport.

Max2024 latest SP, Win11x64, latest 3dx driver version

We also recognized, that the option "focus on selection" is not working properly for helper objects. I would say the little cross jumps only to 40% of the helper nodes in the scene.

Is the plugin-code a secret or could we debug it?

[luping]

If the user is not using (or switchin off) the 6D mouse, the error never happens. So it is related to the action, the 3dx plugin is doing, when the viewport gets accessed from the plugin. This does also not change, when we turn off the painting of the little focus cross in the viewport.

Max2024 latest SP, Win11x64, latest 3dx driver version

We also recognized, that the option "focus on selection" is not working properly for helper objects. I would say the little cross jumps only to 40% of the helper nodes in the scene.

Is the plugin-code a secret or could we debug it?

Try 3DxWare v10.9.0 for your 3ds Max 2024.

[IstanV]

Try 3DxWare v10.9.0 for your 3ds Max 2024.

There is no V10.9.0 in the archive - I found only 10.8.9

[IstanV]

Try 3DxWare v10.9.0 for your 3ds Max 2024.

There is no V10.9.0 in the archive - I found only 10.8.9

As this is from Y2022, it will for sure not support Max2024..

[IstanV]

It would be helpful, if we could fix the selection problem in your .gup code ourselves - we have 3ds max low level developers!
Or put some extra debugs in your selection notification handler.