CADMouse moving, scroll wheel scrolling, but no buttons are working.

[Gregor.Risk]

Hi,


I am using a CADMouse on the latest version of Mac OS with the latest 3DConnexion drivers.

I am plugging my mouse into my MacBook using a USB-A to USB-C adaptor.

The mouse is moving perfectly, the scroll wheel is scrolling, but none of the buttons are working. I can't click anything.

In 3DConnexion Home, under Device - it is showing the SpaceMouse, which suggests the CADMouse isn't being picked up in some way.


Disappointingly I am unable to request support from 3DConnexion as I don't have the serial number for the mouse.

If anyone from 3DConnexion can help me I'd appreciate it.

Or if anyone can inform me how to contact 3DConnexion that would helpful.

Or if anyone knows how to fix this I'd appreciate that too.


Thanks,
Gregor.

[skmiec]

Hi Gregor.Risk,


It would be helpful to know what is your FW version of the CM that you use?
I recommend you to reach out to Technical support and obtain FW upgrade tool so you can update firmware version of your device.

[dieselmation]

Fix: CadMouse clicks not working through the Universal Receiver on macOS

I had the same problem: over the 3Dconnexion Universal Receiver, my wireless CadMouse moved the cursor and scrolled fine, but clicks did nothing. It worked normally with the cable. 3Dconnexion lists this as a known limitation on recent macOS versions. Their official workaround is Bluetooth or a cable.

I found a fix that keeps the receiver working, using Karabiner-Elements (free and open source).

In Karabiner-EventViewer, the CadMouse clicks were registering, but macOS wasn’t acting on them. Letting Karabiner take over the receiver fixed it, because it resends the clicks through its own virtual mouse, which macOS accepts.

Steps:

Install Karabiner-Elements and grant the permissions it asks for.
Open Karabiner-Elements Settings → Devices.
Find 3Dconnexion Universal Receiver (Vendor ID 0x256f, Product ID 0xc652).
Turn on Modify events for that entry only. Leave “3Dconnexion Virtual Mouse” off.

Clicks worked right away for me.

Notes:

Karabiner has to stay running, or the clicks stop working again.
Because Karabiner intercepts the receiver first, custom button assignments made in 3Dconnexion’s settings may not apply. You can remap buttons in Karabiner instead.
If it stops working after a macOS, Karabiner, or 3DxWare update, check that the toggle is still on.

Tested on a Mac Studio (M5 Max) running macOS 27.

[AmroSalih]

There is a dedicated macOS section on our forum.

Please read the online article on our official website: https://3dconnexion.com/support/faq/cad ... ick-macos/

You may want to get in touch with our Technical Support Team. Please visit https://3dconnexion.com/support/.