space navigator not recognised

UtaSH · Post by **UtaSH** » Mon Dec 05, 2011 6:51 am

Does it make a difference if you stop the driver and re-start it as administrator? (right click ... run as ...)

melvinkat · Post by **melvinkat** » Wed Dec 14, 2011 10:58 am

I'm having similar issues that are described in this thread, but none of the suggestions have helped. When I click on 'start driver' nothing happens. If I click on 'stop driver' the message box says 'driver not running'. The navigator has been active a couple times, but it always stops working before I can complete the trainer.

I'm running Win 7 Professional SP1 64-bit.

Barbara · Post by **Barbara** » Wed Dec 14, 2011 2:08 pm

Hello melvinkat -

If the PC is a desktop , try using a rear USB port. If it is a laptop, make sure it is using AC power. These small changes can make a difference in device recognition.

Is this a new install or a SpaceNavigator that was working previously on another PC ?

----------------
Barbara

melvinkat · Post by **melvinkat** » Wed Dec 14, 2011 3:13 pm

Barbara wrote:Hello melvinkat -

If the PC is a desktop , try using a rear USB port. If it is a laptop, make sure it is using AC power. These small changes can make a difference in device recognition.

Is this a new install or a SpaceNavigator that was working previously on another PC ?

----------------
Barbara

I'm using a laptop and the AC power cord is connected. This is a new install. While I was waiting for a reply I uninstalled the driver software, reinstalled it and then rebooted the computer with the SpaceNavigator plugged in. The LED ring lit up, but it was unresponsive. Now the LED ring won't even light up again. The driver won't start and the control panel won't start either.

Barbara · Post by **Barbara** » Thu Dec 15, 2011 1:39 pm

Hi Melvinkat -

Is there another PC where you can try the SpaceNavigator ? If it is recognized on a different PC, there are some additional steps we can take.

------------------
Barbara

FusedFilament · Post by **FusedFilament** » Mon Dec 19, 2011 2:19 pm

Hi all,

I would just like to mention that the `flash firmware' update given to me by UtaSH has resolved all the win7-64bit issues I had - Thank you kindly.

The device now connects first time, everytime and continues to work fine for the duration of any session. If you are a valid customer of 3D Connexion and have a SpaceNavigator and are having similar issues to mine then I would suggest you request the updated firmware.

regards

Fused

melvinkat · Post by **melvinkat** » Tue Dec 20, 2011 9:13 am

Barbara wrote:Hi Melvinkat -

Is there another PC where you can try the SpaceNavigator ? If it is recognized on a different PC, there are some additional steps we can take.

------------------
Barbara

I tried it on another PC and had the same results. I just tried a different Space Navigator on my laptop and it worked just fine.

Barbara · Post by **Barbara** » Tue Dec 20, 2011 10:08 am

Hello melvinkat -

Please contact Tech support they can send you the file.
http://www.3dconnexion.com/contact.html
-----------------
Barbara

n0mad · Post by **n0mad** » Thu Dec 22, 2011 10:13 pm

Hi there
I bought my SN yesterday .With latest software installed on my laptop trying to get it work but nothing happened.My system:Win7 ultimate 64bit, SP1,I7 proc, 16GB ram,Radeon 5850M. On my second laptop running Win XP there was no problem at all to get it work.Same at my PC running WIN7. How can I obtain firmware for SN?

UtaSH · Post by **UtaSH** » Fri Dec 23, 2011 1:47 am

Hi n0mad,

please let us know if your device is recognized by the system. What is shown in the device manager right after the boot process? And what do you see after unplugging and re-plugging the SpaceNavigator? See here.

n0mad · Post by **n0mad** » Fri Dec 23, 2011 2:00 am

Hi Uta

message is always the same.. device not recognized, no matter what I try.
SN is not listed in HID but I have message under USB controllers "Unknown device" Anytime I reconnect SN (even if I try two button reset) there is no result.Blue light not lit also.

UtaSH · Post by **UtaSH** » Fri Dec 23, 2011 2:05 am

Hi n0mad,

if the device is not recognized even after re-plugging I am not sure if the firmware update helps. But we will try. I will send you the needed information.

n0mad · Post by **n0mad** » Fri Dec 23, 2011 11:26 am

Hi Uta!

After flashing (on PC) I plugged SN in my laptop and beautiful blue light is turned on.I knew that's it. Work like a breeze.You are my hero.Thank you Uta

cant_touch_this · Post by **cant_touch_this** » Sun Dec 25, 2011 12:18 pm

Hello,

I have been unable to get my Spacenavigator to recognize when I plug it in to my system. I am Running windows 7 64-bit, 8GB Ram, i5, and SSD drive. However my Spacenavigator lights up when I plug it into my mac, so I dont think its a hardware issue. I have tried to uninstall My generic USB ports but that seemed to do nothing. I am also running the newest driver from the website.

Thanks Joe

cant_touch_this · Post by **cant_touch_this** » Sun Dec 25, 2011 12:35 pm

Hello,

I have been unable to get my Spacenavigator to recognize when I plug it in to my system.

I am Running windows 7 64-bit, 8GB Ram, i5, and SSD drive. However my Spacenavigator lights up when I plug it into my mac, so I dont think its a hardware issue. I have tried to uninstall My generic USB ports but that seemed to do nothing. I am also running the newest driver from the website.

Thanks Joe