inventor 2008: spacepilot not working during active command

guido66 · Post by **guido66** » Tue Jul 24, 2007 7:20 am

Sometimes I can't rotate my model, during a command. It doesn't happen all the time, but it is very annoying.

Example: I activate the measure distance command, from then on I cannot rotate the model, until I've picked the first surface. After this I can keep picking and rotating without problem.

Another example: during placing of constraints, I cannot rotate at all, until I finish or terminate the command.

As said, it doesn't happen all the time and closing and restarting Inventor solves the issue (at least temporarily).

HP XW4300
Inventor 2008 SP1
latest 3Dconnexion drivers
Win XPSP2 /3GB switch

agoenczi · Post by **agoenczi** » Wed Jul 25, 2007 12:14 am

Hi guido66

Did you have the same problems in Inventor 11? (I suppose you upgraded from Inventor 11.)

You wrote

latest 3Dconnexion drivers

Is it the 3DxSoftware v3-4-2 with 3DxWare v4.3?

Is your XP a 32 or a 64 bit version?

agoenczi · Post by **agoenczi** » Thu Jul 26, 2007 5:31 am

Hi guido66

I tried to reproduce your issue. I have used the following configuration:

HP xw4300 Workstation
Pentium 4 CPU 3.40 GHz
3,5 GB RAM
Windows XP Professional (32 bit) Service Pack2

3DxSoftware Release Version 3-4-2, Driver Version: 6-4-4, Firmware Version 3.12 - SpacePilot

Inventor Professional 2008, Build 254, Release 2008 - Date: Fri 03/23/2007

I started the "Measure Distance" command - I could rotate and I selected an object - I still could rotate, I selected the second element - the rotation worked as well.

I tried to place constraints - the rotation has worked as well.

The only difference what I see is that I haven't the SP1 for Inventor installed yet.

As the navigation is an Autodesk implementation, please ask Autodesk to check this issue.

guido66 · Post by **guido66** » Tue Jul 31, 2007 2:36 am

Hi,

Just ran into the same problem again. Restarting Inventor definetely solves the problem temporarily.

I'm using XP 32 bit, with both inventor 11sp3 en 2008sp1. The problem only occurs in 2008sp1, and also in 2008 before I installed sp1, but never in 11sp3.

the 3DxWareversion is 6.0.18, firmware version 3.12
Inventor Simulation 2008, build 284 Fri 07/06/2007

agoenczi · Post by **agoenczi** » Tue Jul 31, 2007 2:42 am

Hi guido66

Your 3DxWare is an older version, please upgrade to the release 3DxSoftware v3.4.2 which includes 3DxWare 6.4.4

Please let me know if it leads to an enhancement.

guido66 · Post by **guido66** » Tue Jul 31, 2007 3:32 am

so the update wizard doesn't update 3DxWare? I've updated several times using the wizard. No I've downladed the latest version manually and installed it. I Will let you know if I run into the problem again.

agoenczi · Post by **agoenczi** » Tue Jul 31, 2007 3:37 am

Hi guido

Please download the 3DxSoftware from our download page as the update wizard has another role: it will let the 3DxSoftware recognize new installed applications.

Post by **ngomes** » Tue Jul 31, 2007 4:12 am

Hi guido66,

so the update wizard doesn't update 3DxWare?

It is also supposed to inform you that a new version is available for download. Do you recall if it did so?

guido66 · Post by **guido66** » Wed Aug 01, 2007 12:21 am

Sadly, the problem is still there with the latest driver , I've also reported it to Autodesk.

I can't recall getting a notice that a newer version was available.

Post by **ngomes** » Wed Aug 01, 2007 2:19 am

Hi guido66,

I've also reported it to Autodesk.

If you can, post here any information you receive from them. Also, it would help us if you could give us the tracking number so that we can follow it up with Autodesk.

3Dconnexion Forum