Draftsight zooming bug

Questions and answers about 3Dconnexion devices on Windows.

Moderator: Moderators

Post Reply
MeksuJani
Posts: 2
Joined: Fri Aug 21, 2020 1:07 am

Draftsight zooming bug

Post by MeksuJani » Fri Aug 21, 2020 2:15 am

Hi,

I have had an issue for years with 3DConnexion spacemouse and Draftsight. The problem is that in theory you could edit the moving directions in advanced settings, but in practice its always bugged.

Example:
I want Spacemouse to behave the same it behaves in Solidworks drawing environment: You push forward, drawing goes further = zoom out and when you pull to yourself, it zoom in. You move to right, drawing moves right and so on.

No matter what settings I use, some of the directions gets reversed everytime, see the attached files. If I manage to get the zoom to work properly, Up/Down movement gets reversed. If I get Up/Down movement to work properly, the zoom gets reversed.

I have tried every single possible combination in the settings with 3 different computers and with multiple different versions during my career as an engineer and this problem has been there always. For a while we had Autocad as 2D program and with that spacemouse worked properly.

This whole thing wouldnt be a problem if I had to use only one of these programs, Draftsight or Solidworks, but I have to switch between them on daily basis, so basically I cant use the spacemouse with draftsight because it behaves wrong and it cant be fixed in settings.
Attachments
draftsight_pic.png
draftsight_pic.png (47.35 KiB) Viewed 2330 times

UtaSH
Moderator
Moderator
Posts: 3638
Joined: Mon Nov 27, 2006 10:34 am
Location: Munich, Germany
Contact:

Re: Draftsight zooming bug

Post by UtaSH » Wed Aug 26, 2020 3:00 am

Hi MeksuJani,

which version of Draftsight do you have?
Which driver version do you have installed?

Please check if removing the user-specific configuration file for Draftsight and starting with the default would make a difference.
  • Close Draftsight.
  • Navigate to the folder %APPDATA%\3Dconnexion\3DxWare\Cfg. (Usually C:\Users\username\AppData\Roaming\3Dconnexion\3DxWare\Cfg.)
  • Remove the file DraftSight.xml. (Or move it to a different location.)
  • Start Draftsight and check the navigation.
Let me know what you find out.

MeksuJani
Posts: 2
Joined: Fri Aug 21, 2020 1:07 am

Re: Draftsight zooming bug

Post by MeksuJani » Mon Sep 07, 2020 4:54 am

Hi UtaSH, thank you for your reply.

I am using Drafsight version 2020 SP1.
I am using the newest 3DConnexion drivers available.

I had file named "DraftSight_S80.xml" in the folder you described and deleted that. After the deletion I had to make the settings again, but the same bug still appears. No matter what settings I use, one of the movements gets reversed and it is not behaving the same as in SolidWorks.

UtaSH
Moderator
Moderator
Posts: 3638
Joined: Mon Nov 27, 2006 10:34 am
Location: Munich, Germany
Contact:

Re: Draftsight zooming bug

Post by UtaSH » Mon Sep 07, 2020 8:50 am

Hi MekseJani,

would you please contact our Technical Support Team? Once the team replies back please provide a 3DxDiag file. Please proceed as follows:
  • Right click the 3Dconnexion icon in the system tray and select "Write Log file" (if it is not yet activated).
  • Stop the driver (Windows -> Start -> All Apps -> 3Dconnexion -> Stop Driver).
  • Next start the driver (Windows -> Start -> All Apps -> 3Dconnexion -> Start Driver).
  • Open the the CadMouse Settings window. Note the time of your system and how you opened it.
  • In case you get an error please make a screenshot.
  • Press the Shift button and hold and right click the 3Dconnexion icon. Select "Run Diagnostics".
  • In the window of the 3Dconnexion Diagnostics Tool click "Collect System Information ...".
  • This will take a few minutes and at the end an Explorer window will open at %TEMP\3Dconnexion\3DxDiag. You will find there a zip file that you should either send to the Support Team or provide a location where it can be dowloaded in case it is too large to send via email.

Post Reply