Wireless Spacemouse and distance to reciever

Questions and answers about 3Dconnexion devices on macOS.

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Joined: Tue Oct 12, 2021 4:53 pm

Wireless Spacemouse and distance to reciever

Post by Karacian » Tue Oct 12, 2021 5:24 pm

I have had a Wireless Spacemouse for over a year, currently running on a MacBook Pro 2019 and Big Sur. Distance between the Spacemouse and Receiver has always been poor but it worked under 3 feet. Recently something has changed and the distance has dropped to under a foot. This a bit ridiculous when I can use a cheap wireless mouse from across the room. This is the only time when a wired connection is better than a wireless connection. I would understand if this was a cheap device but for the money I paid this should not be happening.

Why is this happening and what can be done to get it back to 3ft or so. Is the reciever faulty, is there a hack to increase transmission power?

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Re: Wireless Spacemouse and distance to reciever

Post by ngomes » Wed Oct 13, 2021 1:16 am

Karacian wrote:
Tue Oct 12, 2021 5:24 pm
Is the reciever faulty
That would be my guess. Even 3ft seems far too short unless you're in a extremely noisy environment with lots of Bluetooth devices streaming audio or something like that (which is unlikely).

Have a word with our Technical Support team (contacts here).
Nuno Gomes

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