3DConnexion PE edition – broken?

[iwantfatty]

I have tried it in all 8 - on Board USB ports... exsactly the same as users in the linked thread. Clicking driver or 3dcontrol panel does nothing. I have turned off my firewall as well, no help

[Fred]

Can you install the driver under administrator?
Also temporarily turn off the firewall and disconnect from network while doing this then see if driver starts.

One more thing:

Please open a command window (some people call that DOS window) and try to start 3Dxsrv.exe from a command line. Do you get an error message this way?

If so, please send the error message to:

forum@3dconnexion.com

If not, please switch-on the "Write Log File" (under Extras) function and send the generated 3DxWare.log file to the same address. The file will be stored under the path:

C:\Program Files\3Dconnexion\3Dconnexion 3DxSoftware

[iwantfatty]

In the command window I typed - START 3Dxsrv.exe. Is this the right syntax? It said there was no such file

[Fred]

Browse to the 3dxsrv.exe file and try to launch it.

C:\Program Files\3Dconnexion\3Dconnexion 3DxSoftware\3DxWare

Are you running any spyware software such as Spysweaper?
If so try disabling this and see if driver launches.

[iwantfatty]

Nope still wouldnt launch - also I do not have spyware software running.

[Fred]

Ive run out of Ideas. Ill pass this Forum Link up to the programmers.
We'l see if they have some other ideas
They may ask you to send some system information etc.

[iwantfatty]

Thanks for your help Fred, please get back to me with any extra info you think of/find. As I will be returnnig after a few more days of not being able to use it
Regards!

[rstadie]

Hi!

We will need some more information to find out what is happening.
Please use the steps below to submit your system information.

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a. Click Start
b. Click Run...
c. Type: msinfo32

Vista users: Click on the Start button, and type "msinfo32" in the "Search" field at the bottom.

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d. Make sure "System Summary" is selected in the tree on the left.
d. Click File, Save and save the file to your desktop.
f. Exit msinfo32

Please also include a logfile:

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1. Click Start - Run
2. Type: cmd
3. Type: c: [enter]
4. Type: cd "c:\Program Files\3Dconnexion\3Dconnexion 3DxSoftware\3DxWare" [enter]
5. Type: 3dxsrv.exe -log [enter]
6. Type: notepad "%appdata%\3Dconnexion\3DxWare\3DxWare.log" [enter]
7. Save the file to your desktop

Please attach the saved files to an EMail and send it to the address that you will find in your forums inbox.

Thanks,
Robert

[rstadie]

Thank you for sending the files.
It seems that your SpaceNavigator is recognized by device manager but it is listed as "Problem Device". Have you installed any special driver for your device in the past?

[iwantfatty]

Not that I am aware of, Just plugged it in then installed the software. Is there a Driver I need to install?

[iwantfatty]

I tried it on all USB ports on this PC, none of which came from a hub

[iwantfatty]

Whoops the last reply was for the first page, got a bit confused

[rstadie]

Please verify that the Hidclass.sys, Hidparse.sys, and Hidusb.sys files are in the Windows\System32\Drivers folder.

What versions do these files have?

[iwantfatty]

hidclass.sys - version 5.1.2600.2180
hidparse.sys - version 5.1.2600.2180

[rstadie]

Hidusb.sys is not there