3DConnexion PE edition broken?

iwantfatty · Post by **iwantfatty** » Tue May 13, 2008 3:09 am

Hi, I just recived my shiny new 3dConnexion device this morning and was pretty excited about being able to use it on max etc... so I installed the software, seemed to go alright, then I plugged in the device... nothing. The hardware wizard would appear so it understands something

Fred · Post by **Fred** » Tue May 13, 2008 4:40 am

Push and hold 1,2 button, while holding down the button plug in the device.
Next release holding the buttons and try to start the driver or open the 3dcontrol panel.
Does the Panel Open?

If you still have no device found

Please contact our Technical Support service (E-mail and phone details here).

Please make sure you provide them with an explanation (no device found on Device Manager, pressing buttons down brings device back up, problem follows device). I suggest you to send an E-mail with a link to this topic.

iwantfatty · Post by **iwantfatty** » Tue May 13, 2008 4:55 am

None of that seemed to help, I sent an email a few min after making the topic - so I will wait for the reply, am I right in guessing that the hardware is faulty? w00t, as it also doesnt light up, and I think its meant to?
thanks for reply

Fred · Post by **Fred** » Tue May 13, 2008 4:57 am

Correct the device should light up.
Make sure you included a complete mailing address and PID number off the tag, this will implement a speedier RMA process.

iwantfatty · Post by **iwantfatty** » Tue May 13, 2008 5:15 am

Thanks for the advice - But wouldnt I need to do this through Amazon? (place of purchase)

Fred · Post by **Fred** » Tue May 13, 2008 5:17 am

You can see if they will replace it since you just received it.
If they dont use the link provided earlier and 3Dconnexion will replace it.

iwantfatty · Post by **iwantfatty** » Wed May 14, 2008 2:29 am

Got my new one already from amazon YAY.... but the exsact same thing is happening, it wont light up - I must be doing something wrong, I cant be this unlucky

Fred · Post by **Fred** » Wed May 14, 2008 3:48 am

What OS are you running?
If your using a Network security program add an exception rule to allow 3dxsrv.exe.

If your running Vista the driver needs to be run under administrator.

Does the 3dcontrol panel open?

iwantfatty · Post by **iwantfatty** » Wed May 14, 2008 8:42 am

Running XP - Also Running Norton - How would I got about adding the exception? :s

Fred · Post by **Fred** » Wed May 14, 2008 8:51 am

2. Open Norton Personal Firewall
Start -> All Programs ->Norton Personal Firewall -> Norton Personal Firewall
3. On the left, click on the button "Personal Firewall".
4. From the new options, press the button "Internet Access Options".
5. From the new screen, press the "Add" button.
6. Navigate to the location where 3DConnexion is installed, default is:
C:\Program Files\3Dconnexion\3Dconnexion 3DxSoftware\3DxWare\3dxsrv.exe
7. If a dialog appears saying "You are attempting to add an application that already has rules," press OK.
8. From the "Application Rules Summary" window, select "3DxSrv.exe".
9. Press the modify button, a window called "Modify Rule" should appear.
10. Select the "Action" tab.
11. Select "Permit Internet Access".
12. Press OK button.

Fred · Post by **Fred** » Wed May 14, 2008 8:54 am

P.S
Does the 3dcontrol panel open when you click on the icon?
If so click on Tools, enable LED's

iwantfatty · Post by **iwantfatty** » Wed May 14, 2008 9:22 am

I added the exception as you said, I am still unable to access the control panel

Fred · Post by **Fred** » Wed May 14, 2008 9:44 am

Do you have a second pc to try the device on?

Try the one 2 button trick otherwise try a clean install.
Instructions are included below:

Full uninstall and reinstall process for Windows XP, Windows XP 64, Windows Vista 32 and Vista 64:

Before proceeding make sure they or their IT administrator are logged in with full admin privileges.

1) Download the latest driver from the 3DConnexion website and save it to an easy to access location such as the desktop.

2) Uninstall the current driver through the Add/Remove programs. Then make sure the 3DConnexion folder in C:\Program Files is deleted and purged from the Recycle Bin.

3) Navigate to C:/Documents and Settings/your profile/Application Data or C:/Documents and Settings/admin/Application Data/ and delete the 3DConnexion folder there and be sure that it is also purged from the Recycle Bin. Check both locations to be sure.

NOTE: on Vista machines the paths to the profiles will be found in C:/Users/your profile/AppData or C:/Users/admin/AppData/.

4) Under the 'Start' button and 'Run' type in 'regedit' and hit OK to bring up the Registry Editor. It is strongly recommended that a backup of the registry be made first by right clicking on the My Computer icon in the left panel of the Registry Editor and selecting 'export'. Title it something like Registry Backup and point it to an easy to access location like the desktop. Once the backup is complete there are 2 registry entries to remove:

Under the branches

iwantfatty · Post by **iwantfatty** » Wed May 14, 2008 10:25 am

I tried it on a differnt older XP machine - still up to date and It appeared to work fine. I am having the exsact same problem as seem in this thread:
viewtopic.php?t=1402&highlight=spacenavigator
However I dont understand how this member solved his problem as detailed in the last post of the topic?

Fred · Post by **Fred** » Wed May 14, 2008 10:30 am

Not sure why your system isnt detecting the device.
Are you using any type of hub or ext, cord?

Do you have more than 1 usb port on the pc? Try a different port.

3DConnexion PE edition  broken?

3DConnexion PE edition

3DConnexion PE edition broken?