Spacemouse Compact USB delayed startup in Solidworks

[mitchellm]

We recently purchased a few new Spacemouse Compacts.

On one of our machines (all running Solidworks 2023 SP4) the 3D control with the Spacemouse takes about 12 seconds to kick in when opening a new part or assembly. The delay also happens when editing a part within the same assembly or when opening a drawing.

Once the 12 seconds has passed, the model rotates and zooms normally with the Spacemouse.

Of note:
- rotating / zooming with the mouse works immediately
- we have tried using 3 different physcial Spacemouse Compacts on the machine with the exact same result
- we have uninstalled and re-installed Solidworks
- running Windows 10
- have tried several different 3DConnexion driver versions, even tried them in different Windows compatability modes

Any suggestions would be welcome as the user essentialy cannot use the purchased Spacemouse.

[luping]

Does 12 seconds extremely important? How many times does the designers/engineers working with SOLIDWORKS need to run and close SOLIDWORKS on their computer workstations in a typical 8-hour workday?

[DavidV]

We recently purchased a few new Spacemouse Compacts.

On one of our machines (all running Solidworks 2023 SP4) the 3D control with the Spacemouse takes about 12 seconds to kick in when opening a new part or assembly. The delay also happens when editing a part within the same assembly or when opening a drawing.

Once the 12 seconds has passed, the model rotates and zooms normally with the Spacemouse.

Of note:
- rotating / zooming with the mouse works immediately
- we have tried using 3 different physcial Spacemouse Compacts on the machine with the exact same result
- we have uninstalled and re-installed Solidworks
- running Windows 10
- have tried several different 3DConnexion driver versions, even tried them in different Windows compatability modes

Any suggestions would be welcome as the user essentialy cannot use the purchased Spacemouse.

I just ran a test on my end and everything seems to be working as it should. i have full movement the moment i open SolidWorks.

How is your device physically connected? Is it connected via a dock/KMV Switch, or directly into the machine?
Are you doing any kind of Remote Desktop Work at all?
Are you using a Virtual Machine/Desk Top?