LED stays red / not working

[in5omni4]

Hello,

I've got two SpaceMouse Wireless and the status leds don't work correct anymore. The battery led shows only red, even if the battery is full. I got the notification from the driver that the battery level is critical (less than 1%). The blue led ring is turned of, but there is a connection. I've replaced the battery of one mouse to check if the battery is the problem with no effect. Overall, the mice work! I'm living for a while with the errors.

The mice are out of warranty. I guess the error came with an driver update in the past. That's the reason I didn't get connected to the support. It's only an ugly cosmetic thing.

Cheers,
David

[luping]

There's a signal line connecting the battery to the circuit board of your SpaceMouse Wireless, which is used to report battery level, may be it's the cause of such issue you encountered right now.

[jwick]

Other than the LED (and driver) always saying the battery is low, does it still work because it actually is charged? I have a device that does this.
Call tech support. There may be a firmware update for this.