I have used SN with sketchup and google earth for many months. However over the last few weeks I have noticed a major issue with it in google earth. About half the time when I launch google earth the SN driver will not recognize it. When I go into the control panel I get options for Microsoft Excel 1, Microsoft Excel 2, or Any Application (even if I am not running Excel). The only workaround I've found is to reboot and hope it works the next time. Even when I have time to fool with it, sometimes it takes multiple reboots before it will give me an option to use the google earth setup. Fortunately this has not happened in front of a client but with this kind of regularity it is only a matter of time before it does. As I said, this seems to be a new problem and I have yet to find any predicable pattern to the problem. Any suggestions?
Next time this happens, turn the driver log file on, restart the driver and send the log file to us. It sounds like your GoogleEarth custom configuration file may be unable to be read.
I had the office plugin installed. I tried uninstalling it and rebooting. I have had the GE problem since that process so I guess it did not work. I have the log file writing option checked, can someone tell me where to find the file so that I can send it to you guys?
Still need a PM re: an email address for the log file. I will send as soon as I know where to send. Also, the issue came up again, this time the control panel listed "any application" and "Microsoft Project" as the two options. Unless that is buried in MS office, I don't even have it installed.