Cant register on website

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pbarbeiro
Posts: 1
Joined: Thu Jul 18, 2024 6:42 am

Cant register on website

Post by pbarbeiro »

Hello,

Im trying to create an accoutn in 3DConnexion to acess the SDK, i create a new account and i never receive the registration code via email. I already try 4 ou 5 times, even on diferent computer.

Can someone help-me ?

Best Regards
skmiec
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Moderator
Posts: 99
Joined: Thu Jan 11, 2024 5:02 am
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Re: Cant register on website

Post by skmiec »

Hi please check in spam, also can you maybe use a different email?
MikeTaku
Posts: 19
Joined: Thu Oct 03, 2024 6:35 am

Re: Cant register on website

Post by MikeTaku »

Hello,
It sounds frustrating not getting the registration code after creating your account. Have you checked your spam or junk mail folder? Sometimes emails get filtered there. If that doesn’t work, you might want to contact 3DConnexion’s support team directly for help.
Ackley
Posts: 4
Joined: Wed Oct 23, 2024 11:04 am

Re: Cant register on website

Post by Ackley »

Have you checked your spam or junk folder? Sometimes those emails can end up there. If you’ve already tried multiple times, I’d recommend contacting 3DConnexion’s support directly. They can usually resend the code or manually activate your account.
jsauck7
Posts: 1
Joined: Mon Jan 06, 2025 11:21 am

Re: Cant register on website

Post by jsauck7 »

I also just ran into this issue, it seems the registration form does not accept personal emails! At least not gmail accounts. This is EXTREMELY short sighted by their web developers, like no one could possibly use these devices on a personal basis or on a consulting basis using a gmail or yahoo account?? I had to use my work email for it to register.

Stupid and needs to be fixed by 3DConnexion!
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