3Dconnexion Forum

Any update on your situation? I placed an order on 11/29/2025 and it still shows 'processing', but of course they've charged my credit card. Can't get any response out of them on status.

Same situation here. Ordered on 11/29/2025 and the order just still says 'Processing'. They've charged me for the item, but no update. I've left voicemails for their 'customer support' but received no return call. No way to cancel the order and get a refund either.