Search found 2070 matches

by jwick
Thu Jun 18, 2020 9:45 am
Forum: Windows Discussion Forum
Topic: Space Pilot Pro
Replies: 2
Views: 504

Re: Space Pilot Pro

Hello GKA, Sorry we didn't respond to your email. I see you have found the C# samples in the SDK. The SpacePilot Pro is too old to do much customization. There is (or was) an SDK from Logitech that allowed you to write whatever you want on that LCD. When our driver is running, it should be showing t...
by jwick
Tue Jun 16, 2020 7:14 am
Forum: Windows Discussion Forum
Topic: SketchUp 2020 and Enscape 3d
Replies: 23
Views: 6995

Re: SketchUp 2020 and Enscape 3d

10.6.8 does not address the Enscape issue.
by jwick
Wed Jun 10, 2020 1:03 am
Forum: Windows Discussion Forum
Topic: 3DxWare not loading in 2018!
Replies: 41
Views: 17859

Re: 3DxWare not loading in 2018!

Hi David,

I didn't get the PM. I'll PM my email address to you. You can send the link to that.

Jim
by jwick
Mon Jun 08, 2020 2:20 am
Forum: Windows Discussion Forum
Topic: Space Navigator on SketchUp 2020 Zooming problem
Replies: 19
Views: 7456

Re: Space Navigator on SketchUp 2020 Zooming problem

vineyard, What does the custom function do? Before you execute the custom function (while the 3D mouse is still working), hover the cursor over the 3Dx systray icon. It should say something like Sketchup (Sketchup.xml). After you run the custom function, what does it say? You can also leave our GUI ...
by jwick
Thu Jun 04, 2020 1:45 am
Forum: Windows Discussion Forum
Topic: 3DxWare not loading in 2018!
Replies: 41
Views: 17859

Re: 3DxWare not loading in 2018!

Hi David, Thanks for sending those two log files. The log file appears to say the driver is stalling (stuck), or crashes without any notice, when it tries to access some files in your file system. In this case (morning before Creo View), can you check if the driver is still running (taskmgr: look fo...
by jwick
Mon Jun 01, 2020 1:32 am
Forum: Windows Discussion Forum
Topic: Can I set exclusive grab from an xml file
Replies: 1
Views: 408

Re: Can I set exclusive grab from an xml file

Yes there is one. There are some restrictions. <CfgProperties> <Grab>Hard</Grab> ;Hard as opposed to None … </CfgProperties> This will grab the connection for just that application while it is running. This relies on the cfg being read though. If the application doesn't get in focus, the Grab will n...
by jwick
Mon Jun 01, 2020 1:06 am
Forum: Windows Discussion Forum
Topic: Is it possible to disable automatic recalibration from the XML config?
Replies: 3
Views: 643

Re: Is it possible to disable automatic recalibration from the XML config?

Hello Marin,

There is not an XML element for controlling this feature. It's not a bad idea through.

I can send you an executable to turn it off. You have to run it every time the device reboots. It will turn it on when it restarts.
What device type do you have?

Jim
3Dx Software Dev
by jwick
Mon Jun 01, 2020 12:55 am
Forum: Windows Discussion Forum
Topic: 3DxWare not loading in 2018!
Replies: 41
Views: 17859

Re: 3DxWare not loading in 2018!

The log file is %localappdata%\3Dconnexion\3DxWare\3DxService.log
You can PM me a dropbox-type location to it.
by jwick
Thu May 28, 2020 7:26 am
Forum: Windows Discussion Forum
Topic: 3DxWare not loading in 2018!
Replies: 41
Views: 17859

Re: 3DxWare not loading in 2018!

The LEDs are not application-specific (although it is an interesting idea). If they are enabled, they should always be on, as long as the driver is running. If the driver is not running, and you start Creo, the driver will get started (and turn on the LEDs). That would be very unusual. Normally the ...
by jwick
Wed May 27, 2020 12:30 am
Forum: Windows Discussion Forum
Topic: Configuration of device orientation possible?
Replies: 20
Views: 11211

Re: Configuration of device orientation possible?

Hello stereotaxis, The device is a standard USB device. There are other APIs you can use that go directly to the device. In general, you can still use the driver, if installed, to modify the data stream, but you don't need the driver installed. The advantages of having the driver and using our API a...
by jwick
Wed May 27, 2020 12:18 am
Forum: Windows Discussion Forum
Topic: Apply Left/Right button Mappings to all applications?
Replies: 4
Views: 861

Re: Apply Left/Right button Mappings to all applications?

The forum is extremely useful for us to find out what issues customers are having, and things they want. I always look forward to getting feedback. The operating system notifies the driver when you change a file. It is independent of the device. The use of the Desktop.xml file is detailed here. When...
by jwick
Tue May 26, 2020 8:19 am
Forum: Windows Discussion Forum
Topic: 3DxWare not loading in 2018!
Replies: 41
Views: 17859

Re: 3DxWare not loading in 2018!

If it fails again, turn on driver logging (3Dx systray icon). If the driver is having a hard time accessing the device, it might log a message about it. Your system drivers seem to be installed correctly. If the LEDs don't work, it could be a power issue. There have been reports in the past about ma...
by jwick
Tue May 26, 2020 12:47 am
Forum: Windows Discussion Forum
Topic: Apply Left/Right button Mappings to all applications?
Replies: 4
Views: 861

Re: Apply Left/Right button Mappings to all applications?

You bring up several very good ideas. There are ways of doing these things, completely undocumented, and rarely tested. And there's no GUI to help you. There's nothing wrong with copying files around. The driver has to read the entire file anyway. So there's not much difference between changing one ...
by jwick
Mon May 25, 2020 12:14 am
Forum: Windows Discussion Forum
Topic: Apply Left/Right button Mappings to all applications?
Replies: 1
Views: 431

Re: Apply Left/Right button Mappings to all applications?

It is possible, but the GUI can't help you.
The global.xml file needs to be changed to assign these buttons globally.

I'll help you with that.
What do you want to assign the buttons to?

There are some issues with some applications which we have plugins for.
Which applications are you using?