Search found 938 matches

by Fred
Fri Aug 15, 2014 4:30 am
Forum: Windows Discussion Forum
Topic: Led lights keeps turning itself on.
Replies: 16
Views: 21576

Re: Led lights keeps turning itself on.

Daniel, If you look you'll see this was an old post. The older driver at the time this post was written did re-enable the LED. The 3Dxware 10 driver has the ability to turn off the LED and it does not default to being on afterwords. Try right clicking on the 3Dxware icon in the system tray and unche...
by Fred
Fri Aug 15, 2014 4:22 am
Forum: Windows Discussion Forum
Topic: Driver acts as a phantom joystick/gamepad
Replies: 22
Views: 26752

Re: Driver acts as a phantom joystick/gamepad

Have you gone to Start>All Programs>3DConnexion>Driver>Stop driver. You can drag or place a copy of the stop and start on your desktop. This should stop all the processes from running and you wont have to uninstall the driver. The New driver is based on the Beta driver which has the ability to be re...
by Fred
Thu Jul 31, 2014 8:43 am
Forum: Windows Discussion Forum
Topic: Buttons not working: Spacemouse Pro Siemens NX9.0
Replies: 2
Views: 6151

Re: Buttons not working: Spacemouse Pro Siemens NX9.0

Mark I have escalated your issue to the programmers to see if they have a solution or if they need to make a new Addin for NX9.0
by Fred
Thu Jul 31, 2014 7:46 am
Forum: Windows Discussion Forum
Topic: Buttons not working: Spacemouse Pro Siemens NX9.0
Replies: 2
Views: 6151

Re: Buttons not working: Spacemouse Pro Siemens NX9.0

WHAT DRIVER ARE YOU USING 3.18.0 OR 10.1.2? Close NX Edit the following file: 1.Open the following file (e.g. for NX9): C:\Program Files\UGS\NX (9.0\UGII\ugii_env.dat 2.Add the following line to this file: UGII_3DCONNEXION_LIBRARY=${UGII_BASE_DIR}\UGALLIANCE\vendor\startup\3dxnx.dll If you have addi...
by Fred
Wed Jul 30, 2014 1:43 pm
Forum: Windows Discussion Forum
Topic: Drifting SpaceMouse Pro
Replies: 2
Views: 3401

Re: Drifting SpaceMouse Pro

Hello, I'm the tech you spoke with on the phone. I apologize again for the VM message unfortunately when it was setup it did not inform anyone the business hours. This happened due to changes in hours and a slip up on what needed to be added to message.. :cry: This should be fixed in the coming week...
by Fred
Thu Jul 24, 2014 8:52 am
Forum: Windows Discussion Forum
Topic: SpaceNav for Laptops: Some axis are no longer working...
Replies: 5
Views: 3804

Re: SpaceNav for Laptops: Some axis are no longer working...

Call tech support it is a hardware issue.
by Fred
Thu Jul 24, 2014 5:54 am
Forum: Windows Discussion Forum
Topic: SpaceNav for Laptops: Some axis are no longer working...
Replies: 5
Views: 3804

Re: SpaceNav for Laptops: Some axis are no longer working...

Does it happen when using the Demo?
If the answer is yes, then I would agree its a hardware issue.
Give the helpdesk a call and let them know about the forum post so they can go from there.
by Fred
Wed Jul 23, 2014 8:47 am
Forum: Windows Discussion Forum
Topic: SpaceNav for Laptops: Some axis are no longer working...
Replies: 5
Views: 3804

Re: SpaceNav for Laptops: Some axis are no longer working...

Does it happen when you use the demo or just in Solidworks? Are you using the current driver 3Dxware 10 or the 3Dxsoftware 3.18.0 Did you just recently update Solidworks to 2014? Sometime the 3Dconnexion add-in in Solidworks registry doesn't update and I have seen issues with the device not respondi...
by Fred
Wed Jul 23, 2014 5:07 am
Forum: Feedback
Topic: Lock Horizon - Inventor and Solid Works
Replies: 6
Views: 16943

Re: Lock Horizon - Inventor and Solid Works

If its available in both applications create a Macro using the keyboard command for that function.
The instructions are included in the Helpfiles.
by Fred
Wed Jul 23, 2014 5:00 am
Forum: Feedback
Topic: Space explorer rolling down
Replies: 9
Views: 24485

Re: Space explorer rolling down

Perform both clean install steps for the old driver and the new one,after words install the current driver. The older drivers are no longer supported and any issues with them will not be addressed. old driver clean install http://www.3dconnexion.com/faq/28 New driver clean install this will remove o...
by Fred
Mon Jul 21, 2014 1:25 pm
Forum: Windows Discussion Forum
Topic: Loss of functionality in SW
Replies: 7
Views: 6049

Re: Loss of functionality in SW

That was me you spoke with on the Phone .
Glad I could help.
Barb sits next to me and was just asking about this post for any other suggestions to try.
She was just getting ready to send you a private message with the answer.
by Fred
Fri Jul 18, 2014 12:40 pm
Forum: Feedback
Topic: TinkerCad and OmeagaCad
Replies: 14
Views: 68323

Re: TinkerCad and OmeagaCad

Try the main webpage and look for a contact us.
by Fred
Fri Jul 18, 2014 12:26 pm
Forum: Windows Discussion Forum
Topic: SpaceMouse Wireless Battery
Replies: 3
Views: 4287

Re: SpaceMouse Wireless Battery

Call them directly the phone number is listed on the website.
by Fred
Fri Jul 18, 2014 10:15 am
Forum: Feedback
Topic: TinkerCad and OmeagaCad
Replies: 14
Views: 68323

Re: TinkerCad and OmeagaCad

Adding 3D device support to an application is determined by the application developer rather than by 3Dconnexion. We advise our customers to contact the Customer Service of applications that are lacking support and request it be added in future versions of their software. The decision to include 3D ...
by Fred
Thu Jul 17, 2014 10:46 am
Forum: Feedback
Topic: Space explorer rolling down
Replies: 9
Views: 24485

Re: Space explorer rolling down

There are a couple of workarounds that may correct the problem. First , turning off the blue LED light can help because it reduces the power used. The option 'LEDs Active' is in the right-click menu of the SystemTray icon at the bottom right of your screen near the time. When you move your cursor ov...