Stuttering in SW2018

Questions and answers about 3Dconnexion devices on Windows.

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NMGMarques
Posts: 3
Joined: Fri Jan 19, 2018 3:41 pm

Stuttering in SW2018

Post by NMGMarques » Fri Jan 19, 2018 4:04 pm

Hi all.
After a series of problems, needed to reinstall SW2018 from scratch. All good and installed 3Dconnexion home. Spacemouse Pro is now unusable in SW. Using the spacemouse results in stuttering movement. If I use the normal mouse to rotate or move, no problems at all. Prior to formating my PC and reinstalling everything all was working fine.

Video for those interested. First part is spacemouse stuttering. Second part is using my old but trusty no frills X7 mouse.
https://youtu.be/5Xfnl1xPoB0

Ideas?

UtaSH
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Location: Munich, Germany
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Re: Stuttering in SW2018

Post by UtaSH » Mon Jan 22, 2018 9:04 am

Hi NMGMarques,

are you using the latest driver for the 3D mouse?

have you checked if you have the latest graphic card driver?

williamwinters
Posts: 1
Joined: Tue Jan 23, 2018 1:25 pm

Re: Stuttering in SW2018 (and Creo and 3Dconnexion viewer)

Post by williamwinters » Tue Jan 23, 2018 1:32 pm

A coworker and I are having similar issues. We have slow, laggy response from the spacemouse, and then the input continues after the mouse has been released. This both started happening to us in the last week. It effects Creo and the problem is present in the 3dconnexion viewer app. I have done a full uninstall, restart, reinstall, restart cycle, and the problem persists. I'm suspecting a windows update broke this.

modjo
Posts: 1
Joined: Wed Jan 24, 2018 1:46 am

Re: Stuttering in SW2018

Post by modjo » Wed Jan 24, 2018 2:11 am

Hi, i have exactly the same problem with solidedge ST10 and a space pilot pro. When i start solidedge it work fine but after some manipulation (10 minutes) i have this problem (need to restart my pc to correct it !). When i use my standard mouse i have no problems (the movement is very fluid) !
my config :
- solidedge st10 mp2
- windows 7 64
- nvidia quadro fx3800
- corei5
- 8 Go RAM

3d connexion :
3DconnexionConf.png
3DconnexionConf.png (17.69 KiB) Viewed 3149 times
When i use the space pilot :
3dconnexionPerf.png
3dconnexionPerf.png (45.73 KiB) Viewed 3149 times
Tested with 3d connexion viewer working fine (very fluid). Can you help please ?

NetCop
Posts: 8
Joined: Wed Jan 29, 2014 10:04 am

Re: Stuttering in SW2018

Post by NetCop » Mon Feb 19, 2018 8:24 am

Any progress on this issue?

Tyrel
Posts: 4
Joined: Thu Mar 01, 2018 11:12 am

Re: Stuttering in SW2018

Post by Tyrel » Fri Mar 02, 2018 10:38 am

Having exactly the same problems with my SpaceMouse Enterprise. In some programs movement is ok, but some are just impossible to use with my SpaceMouse! This affects especially CATIA v5 and - no joke - the 3DX Assemble Demo. Movement is heavily stuttering and framerate is very low. Movement with normal mouse is just fine. My system: Win 10, all drivers up-to-date. Reinstall and Repair of 3DX driver hasn't helped in any way. I don't understand what's causing this. Moreover: 3DX in Photoshop CC 2018 doesn't work at all. But this might be because the 3DX driver isn't updated for the newest CC yet. 3DCONNEXION please HELP!

UtaSH
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Re: Stuttering in SW2018

Post by UtaSH » Thu Mar 08, 2018 6:41 am

Hi,

do you have logging enabled in the driver? Right-click to the 3Dconnexion icon in the system tray and make sure the option "Write Log File" is NOT active.

Let me know what you find out.

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