Cad Mouse

Questions and answers about 3Dconnexion devices on Windows.

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Cknight90
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Joined: Wed Mar 10, 2021 10:43 pm

Cad Mouse

Post by Cknight90 » Sun Mar 14, 2021 10:26 pm

My mouse will not work. I can hear the windows sound when I plug it in. Device Manger shows Other devices with AtM32U4DFU. I do a windows update driver search but no luck. Any way to fix this? Windows 10

luping
Posts: 480
Joined: Wed Mar 20, 2019 5:54 pm

Re: Cad Mouse

Post by luping » Wed Mar 17, 2021 6:36 am

Reinstall Windows OS.

Cknight90
Posts: 5
Joined: Wed Mar 10, 2021 10:43 pm

Re: Cad Mouse

Post by Cknight90 » Wed Mar 17, 2021 8:06 am

Is this the 100% way to fix this? And is this the only fix?

Cknight90
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Joined: Wed Mar 10, 2021 10:43 pm

Re: Cad Mouse

Post by Cknight90 » Wed Mar 17, 2021 7:35 pm

Did you have the same issue and reinstalling windows resolve it? Also, any other resolutions?

ngomes
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Re: Cad Mouse

Post by ngomes » Thu Mar 18, 2021 1:19 am

Hi Cknight90,
Cknight90 wrote:
Sun Mar 14, 2021 10:26 pm
Device Manger shows Other devices with AtM32U4DFU.
Your device appears to be in DFU mode. Somehow, the firmware was erased or got corrupted.

What device do you have?

I suggest getting in touch with our Technical Support team (contacts here).

Reinstalling Windows won't fix it, obviously enough.
Nuno Gomes

luping
Posts: 480
Joined: Wed Mar 20, 2019 5:54 pm

Re: Cad Mouse

Post by luping » Thu Mar 18, 2021 2:06 am

Cknight90 wrote:
Wed Mar 17, 2021 7:35 pm
Did you have the same issue and reinstalling windows resolve it? Also, any other resolutions?
At least, I did so by reinstalling Windows 10 to get a clean 3DxWare driver installation.

Cknight90
Posts: 5
Joined: Wed Mar 10, 2021 10:43 pm

Re: Cad Mouse

Post by Cknight90 » Sat Apr 03, 2021 10:53 am

ngomes wrote:
Thu Mar 18, 2021 1:19 am
Hi Cknight90,
Cknight90 wrote:
Sun Mar 14, 2021 10:26 pm
Device Manger shows Other devices with AtM32U4DFU.
Your device appears to be in DFU mode. Somehow, the firmware was erased or got corrupted.

What device do you have?

I suggest getting in touch with our Technical Support team (contacts here).

Reinstalling Windows won't fix it, obviously enough.
Yeah. I used it on my PC. Stored the PC and mouse for about 6 months. Built a new PC. Now I get this error. I've tried it on my Old Desktop, Laptop, now this new pc. Ran Windows 10 Pro on alll 3 PC. There isn't a firmware update program I can fix it on my own or the Tech Support has special tools to fix it?

Cknight90
Posts: 5
Joined: Wed Mar 10, 2021 10:43 pm

Re: Cad Mouse

Post by Cknight90 » Sat Apr 03, 2021 10:59 am

... Forgot to mention its a CADMouse. It just says CadMouse on the bottom of the mouse. Its the wired version.

zoomer
Posts: 158
Joined: Sat Aug 20, 2016 8:53 am

Re: Cad Mouse

Post by zoomer » Sun Apr 04, 2021 11:28 am

Is there were already Windows-only Firmware Updaters for Apple Big Sure users,
I am sure if you file a Support Request, Support will provide a proper Firmware
Updater for your Windows for you.

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