Ver. 10.8.3 cannot be installed

[afay]

Hi afay

So now after uninstalling 10.8.2, can you now install 10.8.2 and later overinstalll to 10.8.3?

I have install 10.8.2 before, but can't overinstall to 10.8.3, and uninstall 10.8.2 still cant install 10.8.3. Now I have no 10.8.2 software, and cant download 10.8.2 form internet.

[afay]

update macos to 14.3.

It is no problem install 10.8.3.

[skmiec]

Great to hear that, thanks Afay for the update.

[lbeale]

I have this issue - can't install 10.8.3 as an update or after uninstalling and re-installing 10.8.2, I am on MacOS 14.3.1 and M1 Max.

10.8.2 won't connect to my Spacemouse wireless after the initial setup.

[opus]

Same thing here, I tried
- an installation/desinstal :NO
- installation on another account : NO

I also have logitech drivers on this machine.
G HUB (for the mouse)
and
LOGI option + for the keyboard.


A decade ago, the use of logitech and 3dco drivers on the same machine blocked one or the other.
You had to install them in the "right order".
Is this old bug back?

PS :Also wacom cintiq drivers, but apart from the fact that they monitor all keyboard/screen inputs, the wacom ones didn't block 3dCOnnex

[NGibbens]

I am having the same problem. Why are there always so many issues with the Mac version of the software? Does 3DC have any sort of quality control at all? Now the super expensive Wireless Spacemouse Pro is basically a paperweight - it cannot control Fusion360 at all. Disgusted.

[[email protected]]

Same problem here. Sonoma 14.13.1.

[opus]

Any news?
Attempted to install today and still stuck in the package script execution phase...

[PaulIsh]

I am using Mac Book Pro Monterey, Ver. 12.7.5

The installer is hung up the same as with everyone else. I have noticed some of these posts are a few months old. Did any come up with a solution?

I can't even Restart the laptop in Recovery mode. It won't let me do anything. What is painful about this is that I have contacted 3Dconnxion and no one is getting with me or returning phone calls.

[opus]

Same with 10.8.4...

"Running package scripts" and stalls.

[StefanV]

macOS 14.5 on Apple silicone... same problem while trying to install v10.8.4 - it freezes while running package scripts

Screenshot 2024-07-16 at 21.03.43.jpg (99.91 KiB) Viewed 12968 times

[StefanV]

And this is the log information where the installation stops:

Jul 16 22:33:37 Stefans-MacBook-Pro installd[1031]: PackageKit (package_script_service): Preparing to execute script "./preinstall" in /private/tmp/PKInstallSandbox.gPhwZh/Scripts/com.3dconnexion.3dxmaccore.installer.FSTuAJ
Jul 16 22:33:37 Stefans-MacBook-Pro package_script_service[1201]: PackageKit: Preparing to execute script "preinstall" in /tmp/PKInstallSandbox.gPhwZh/Scripts/com.3dconnexion.3dxmaccore.installer.FSTuAJ
Jul 16 22:33:37 Stefans-MacBook-Pro package_script_service[1201]: Set responsibility to pid: 1087, responsible_path: /System/Library/CoreServices/Installer.app/Contents/MacOS/Installer
Jul 16 22:33:37 Stefans-MacBook-Pro package_script_service[1201]: Hosted team responsibility for script set to team:(9D93Y2RD6L)
Jul 16 22:33:37 Stefans-MacBook-Pro package_script_service[1201]: PackageKit: Executing script "preinstall" in /tmp/PKInstallSandbox.gPhwZh/Scripts/com.3dconnexion.3dxmaccore.installer.FSTuAJ
Jul 16 22:33:37 Stefans-MacBook-Pro package_script_service[1201]: ./preinstall: /tmp/PKInstallSandbox.gPhwZh/Scripts/com.3dconnexion.3dxmaccore.installer.FSTuAJ/preinstall: line 12: /Applications/3Dconnexion/3DconnexionHelper.app/Contents/MacOS/3DconnexionHelper: No such file or directory

[StefanV]

Another log message after trying to install the latest version on top of an older version. It seems that the preinstall script is always the one with problems...

Jul 16 23:05:41 Stefans-MacBook-Pro installd[926]: PackageKit (package_script_service): Preparing to execute script "./preinstall" in /private/tmp/PKInstallSandbox.TAG5jJ/Scripts/com.3dconnexion.3dxmaccore.installer.OMB58A
Jul 16 23:05:41 Stefans-MacBook-Pro package_script_service[1007]: PackageKit: Preparing to execute script "preinstall" in /tmp/PKInstallSandbox.TAG5jJ/Scripts/com.3dconnexion.3dxmaccore.installer.OMB58A
Jul 16 23:05:41 Stefans-MacBook-Pro package_script_service[1007]: Set responsibility to pid: 1762, responsible_path: /System/Library/CoreServices/Installer.app/Contents/MacOS/Installer
Jul 16 23:05:41 Stefans-MacBook-Pro package_script_service[1007]: Hosted team responsibility for script set to team:(9D93Y2RD6L)
Jul 16 23:05:41 Stefans-MacBook-Pro package_script_service[1007]: PackageKit: Executing script "preinstall" in /tmp/PKInstallSandbox.TAG5jJ/Scripts/com.3dconnexion.3dxmaccore.installer.OMB58A
Jul 16 23:05:41 Stefans-MacBook-Pro package_script_service[1007]: ./preinstall: 2024-07-16 23:05:41.410 3DconnexionHelper[1837:15546] -[TDxDEXTManager deactivateDEXT] DEACTIVATION request for com.3dconnexion.dext
Jul 16 23:05:43 Stefans-MacBook-Pro package_script_service[1007]: ./preinstall: 2024-07-16 23:05:43.341 3DconnexionHelper[1837:15546] ----------------- -[TDxDEXTManager request:didFailWithError:] request <OSSystemExtensionDeactivationRequest: 0x130e84cc0> didFailWithError The operation couldn’t be completed. (OSSystemExtensionErrorDomain error 4.)
Jul 16 23:05:43 Stefans-MacBook-Pro package_script_service[1007]: ./preinstall: 2024-07-16 23:05:43.341 3DconnexionHelper[1837:15546] Request failed with reason: OSSystemExtensionErrorExtensionNotFound (4)
Jul 16 23:05:43 Stefans-MacBook-Pro package_script_service[1007]: ./preinstall: 2024-07-16 23:05:43.341 3DconnexionHelper[1837:15546] -[TDxDEXTManager request:didFailWithError:], DEACTIVATION request for com.3dconnexion.dext FAILED. Terminating application anyway for uninstallation.

[AmroSalih]

Another log message after trying to install the latest version on top of an older version. It seems that the preinstall script is always the one with problems...

Jul 16 23:05:41 Stefans-MacBook-Pro installd[926]: PackageKit (package_script_service): Preparing to execute script "./preinstall" in /private/tmp/PKInstallSandbox.TAG5jJ/Scripts/com.3dconnexion.3dxmaccore.installer.OMB58A
Jul 16 23:05:41 Stefans-MacBook-Pro package_script_service[1007]: PackageKit: Preparing to execute script "preinstall" in /tmp/PKInstallSandbox.TAG5jJ/Scripts/com.3dconnexion.3dxmaccore.installer.OMB58A
Jul 16 23:05:41 Stefans-MacBook-Pro package_script_service[1007]: Set responsibility to pid: 1762, responsible_path: /System/Library/CoreServices/Installer.app/Contents/MacOS/Installer
Jul 16 23:05:41 Stefans-MacBook-Pro package_script_service[1007]: Hosted team responsibility for script set to team:(9D93Y2RD6L)
Jul 16 23:05:41 Stefans-MacBook-Pro package_script_service[1007]: PackageKit: Executing script "preinstall" in /tmp/PKInstallSandbox.TAG5jJ/Scripts/com.3dconnexion.3dxmaccore.installer.OMB58A
Jul 16 23:05:41 Stefans-MacBook-Pro package_script_service[1007]: ./preinstall: 2024-07-16 23:05:41.410 3DconnexionHelper[1837:15546] -[TDxDEXTManager deactivateDEXT] DEACTIVATION request for com.3dconnexion.dext
Jul 16 23:05:43 Stefans-MacBook-Pro package_script_service[1007]: ./preinstall: 2024-07-16 23:05:43.341 3DconnexionHelper[1837:15546] ----------------- -[TDxDEXTManager request:didFailWithError:] request <OSSystemExtensionDeactivationRequest: 0x130e84cc0> didFailWithError The operation couldn’t be completed. (OSSystemExtensionErrorDomain error 4.)
Jul 16 23:05:43 Stefans-MacBook-Pro package_script_service[1007]: ./preinstall: 2024-07-16 23:05:43.341 3DconnexionHelper[1837:15546] Request failed with reason: OSSystemExtensionErrorExtensionNotFound (4)
Jul 16 23:05:43 Stefans-MacBook-Pro package_script_service[1007]: ./preinstall: 2024-07-16 23:05:43.341 3DconnexionHelper[1837:15546] -[TDxDEXTManager request:didFailWithError:], DEACTIVATION request for com.3dconnexion.dext FAILED. Terminating application anyway for uninstallation.

You may want to get in touch with our Technical Support Team. Please visit https://3dconnexion.com/support/

[StefanV]

After contacting support I managed to install the latest version (10.8.4). Cheers to them for helping out with this!

These are the steps, but please do it only if you understand the implications. You will temporarily lower the security of your system..

This is a copy/paste from the support ticket:

• Start/reboot the Mac into Recovery Mode:
  for Apple Silicon - https://support.apple.com/guide/mac-hel ... 829c17/mac
  or
  for Intel - https://support.apple.com/guide/mac-hel ... 8cf9a8/mac

• Disable SIP
  https://developer.apple.com/documentati ... protection
  WARNING!!! Take the warning in the red box seriously!! Please re-enable SIP again in step 7!!!

• Reboot the machine

• Launch the Terminal (/Applications/Utilities/Terminal)

• Execute the commands:
  systemextensionsctl list
  (this will give a list of installed/running extensions; the status of our extension likely is: [activated enabled])
  systemextensionsctl reset
  (note: this will also remove ANY other existing extension; likely only advisable in case our extension is the only one)
  or:
  systemextensionsctl uninstall 9D93Y2RD6L com.3dconnexion.dext
  (note: this will only remove our 3dconnexion DEXT. A reboot will be required to finally get rid of the extension)
  The status of the DEXT can be checked again with:
  systemextensionsctl list

• Install 3DxWare 10.8.4 and follow the prompts

• IMPORTANT: Re-enable SIP! (see step 1 and 2)
  The status can be checked in the Terminal again: csrutil status. It should print “enabled”.