3D mouse is unresponsive in 3DS MAX

[DrorShaul]

I own a 3D mouse, it isn't new but works fine in different applications.
When I try to use it in 3DS MAX I cannot seem to get it to work.

I've installed the drivers, restarted the program and my PC, still nothing.

Would love some help on the subject. Thanks.

[skmiec]

Hi DrorShaul

Can you please share information which version of 3DSMax and 3DxWare do you use?

[DrorShaul]

Hey skmiec, I appreciate the quick reply.

I'm using Max 2024.2.7 Security Fix 26.2.7.414.
My 3DxWare is VID_046D&PID_C626 (at least that's what i get from my device manager).

[skmiec]

In order to use our device in application, you need to download a driver from our page here.
I was asking about version of this driver.

[DrorShaul]

I've installed this exact driver, still nothing.

[DrorShaul]

oh my mistake, i misread your message. I have version 10.9.3 installed.

it seems to work in 3DConnextion viewer, but in everything else it doesn't (SketchUp, 3ds max etc.).

[skmiec]

Ok, if you go to the location C:\Program Files\3Dconnexion\3DxWare
Do you see all folder for different plugins?

[DrorShaul]

These are the folders in the location:

[skmiec]

Ok looks correct.
In 3DsMax please go to the "Customize" and "Plug-in Manager".
Your 3dxstudio.gup plugin should have status "loaded".