SpaceMouse Enterprise - Suddenly drifting/moving on its own in all apps - Need help ASAP!

[dsabine213]

Hey everyone,

I've already submitted a support ticket but I'm hoping someone here might have run into this before and can help me get back to work faster.
This literally started out of nowhere about an hour ago. My SpaceMouse Enterprise is causing my view to drift and move completely on its own in every 3D app I use. I'm not touching the mouse, keyboard, or SpaceMouse - it just floats around by itself. Sometimes it moves for a second, stops, then starts up again a couple seconds later. Sometimes it's more constant. Totally unpredictable.

What I've tried so far:

• Uninstalled 3DConnexion software completely
  Restarted computer
  Reinstalled 3DConnexion software
  Tested in Chrome, Chromium, and Firefox (same issue in all)
  Tested in Onshape and Bambu Lab Studio (happens in both)
  Calibrated the device multiple times through Advanced Settings (no change)

My setup:

• Windows 10 Pro (Build 19045)
  AMD Ryzen 7 3700X, 32GB RAM
  NVIDIA GeForce RTX 4060 Ti (Driver 32.0.15.8129)
  SpaceMouse Enterprise
  3DxWare 10.9.8.715, 3DxWinCore 17.9.8.21878
  Bambu Studio 02.03.00.70

Everything was working perfectly this morning. I haven't installed anything new or changed any settings. It just started happening.

Videos showing the problem:

• Chrome/Chromium: https://youtu.be/jS5vnz4or34
  Firefox: https://youtu.be/7NC9RkhP2Dc
  Bambu Lab Studio: https://youtu.be/wKQ5i0nxoWk

Has anyone seen this before? I'm dead in the water until I can figure this out. Any suggestions would be massively appreciated!

[KINGJR]

I'm having the same issue. Some days are worse than others. I've tried everything that is suggested and it's still doing it.

[luping]

Sometimes you need to replace the hardware via RMA.

[AmroSalih]

You may want to get in touch with our Technical Support Team. Please visit https://3dconnexion.com/support/

[brucestar]

Was there any solution to this?