Installing software for Spacemouse using OS26.1

[[email protected]]

I am running an M4 Mac mini and have not had problems with my Space mouse until I updated my Mac to OS26.1. Now I get the following message when trying to reload the 3DConnexion software: "A previous installation of 3DWare was found in a corrupted state. This installer cannot continue".
I have followed the instruction on the Knowledge Base: "Installation Stuck Mac OS". But this doesn't work. I can't find the extension they speak of so I can't delete it. I have tried calling 3DConnexcion's help line, but it seems that no one is home. Just a voice saying try again later. Can anyone suggest a solution to my problem, please.

[skmiec]

Hi gbecket,

Please show your terminal output from command systemextensionsctl list.
But I strongly recommend contact the support.

[[email protected]]

Thank you. I did contact support for the space mouse and they were really helpful. They sent me a list of instructions on how to delete the corrupted extension after first disabling SIP. Having deleted the extension, I reinstalled the mouse software with no difficulties, re-enabled the SIP and, I have to say, the mouse has never worked better. I use the mouse mainly for Fusion 360 (CAD). 3Dconnexion support actually reply to emails very fast, and offer real help. This is wonderful!

[galactus]

Hi,
In my case installation of the software was successful, however I can't see "Driver Extensions" in the "login Items & Extensions" that I was instructed to enable. This is new installation BTW.
In your case do you see the "Driver Extensions" in the "login Items & Extensions"?

I have several people that have the same problem as mine.
Thanks.

[AmroSalih]

You may want to get in touch with our Technical Support Team. Please visit https://3dconnexion.com/support/