5 Hour Struggle to Install Driver!

Questions and answers about 3Dconnexion devices on Windows.

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Farisi
Posts: 2
Joined: Thu Dec 25, 2025 4:14 am

5 Hour Struggle to Install Driver!

Post by Farisi »

I wanted to update the 3dxware software for my Spacemouse Pro from version 10.6 to 10.9, but it told me to uninstall the old software. For the last 5 hours, I haven't been able to install any updated or older versions since uninstalling the old software.

I get Error 1603 (for older versions) and a vague "a failure has occurred" for newer versions.

Is it really that difficult to install a driver? It's ridiculous, why are we making things so complicated when the hardware is so good?

Isn't our time valuable? Following other forum suggestions, I've deleted all the names in the regedit, local, user, and appdata folders, and I've copied the install file to my main drive C: and started the installation from there, but it's still not working.

Unfortunately, I'm extremely frustrated and angry about the hours I've wasted. How can you be so insensitive when it comes to solving a chronic problem? I don't even have any working old software anymore...

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AmroSalih
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Joined: Thu Sep 29, 2022 4:39 am
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Re: 5 Hour Struggle to Install Driver!

Post by AmroSalih »

You may want to get in touch with our Technical Support Team. Please visit https://3dconnexion.com/support/
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