Bluetooth connection keeps dropping out

[[email protected]]

Hi all, I have a 3DConnexion Wireless Space Mouse and the Bluetooth connection keeps dropping out every time my computer goes into sleep mode, which then annoyingly requires my CAD (Inventor 2024) Software to be closed and restarted to get it working again.
Any help to resolve this would be very much appreciated.
Thanks in advance.

[Sasquire]

Check to see if there is an update for the Bluetooth driver or is there another Bluetooth device that is causing the conflict? Also check if there is a firmware or software update available for the 3DConnexion space mouse.hill climb racing

[[email protected]]

Hi Sasquire,
I have all the latest 3D Connexion Firmware & Software updates installed.
Regarding other Bluetooth devices causing conflict, all I have connected to my laptop is the Space Mouse and a Logi BT Keyboard and Mouse, surely they should all be compatible as they (including the 3D Connexion Space Mouse) are all Logitech products.
How would I be able to check this, as I work in an open office with multiple BT devices in operation (none directly connected to my Laptop)?
However, I still get the problem when I'm working from home with no other BT devices other than my 3D mouse Logi keyboard and mouse connected.
As I say the 3D Mouse always drops out every time I lock my computer or it auto locks/sleeps after 10mins (company IT/INFOSEC fixed max) of inactivity.

[luping]

Hi Sasquire,
I have all the latest 3D Connexion Firmware & Software updates installed.
Regarding other Bluetooth devices causing conflict, all I have connected to my laptop is the Space Mouse and a Logi BT Keyboard and Mouse, surely they should all be compatible as they (including the 3D Connexion Space Mouse) are all Logitech products.
How would I be able to check this, as I work in an open office with multiple BT devices in operation (none directly connected to my Laptop)?
However, I still get the problem when I'm working from home with no other BT devices other than my 3D mouse Logi keyboard and mouse connected.
As I say the 3D Mouse always drops out every time I lock my computer or it auto locks/sleeps after 10mins (company IT/INFOSEC fixed max) of inactivity.

Nope, 3Dconnexion company no longer belongs to Logitech company.

[[email protected]]

That really helps solve my problem!

[luping]

Oh, I'm glad that your problem is solved.

[evawillms]

I still get the problem when I'm working from home with no other BT devices other than my 3D mouse Logi keyboard and mouse connected. Run 3

[[email protected]]

Oh, I'm glad that your problem is solved.

"I'm afraid I was being sarcastic, your suggestions did not work, and the problem still persists"

[luping]

Oh, I'm glad that your problem is solved.

"I'm afraid I was being sarcastic, your suggestions did not work, and the problem still persists"

Now you see negative sarcastic comment never helps to solve issue.

As to the Bluetooth reconnection issue, if the computer goes into sleep mode, the operating system will cut off any existing wireless connection to save power. Try the 3Dconnexion wireless connection receiver:
Check if below settings can be change for your case:

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2024-03-06_11h04_25.jpg (26.58 KiB) Viewed 61563 times

[aaronramsdale]

You can disable power-saving options for the Bluetooth adapter in Device Manager and in Power Settings.

[neilyoung2512]

I’m having a very annoying Bluetooth issue with my SpaceMouse Wireless BT on macOS.

Whenever my MacBook goes to sleep and wakes up again, the SpaceMouse does not reconnect. Worse, it seems to lose the pairing completely, so I have to pair it again.

Every time I do this, macOS creates another “SpaceMouse Wireless BT” entry. I currently have three old entries with different Bluetooth addresses:

* DC:76:CF:18:07:1F
* DC:76:CF:18:07:20
* DC:76:CF:18:07:21

My 3Dconnexion CadMouse, also connected via Bluetooth, reconnects normally after sleep. So the issue seems specific to the SpaceMouse.

On Windows there is a Power Management option for USB/Bluetooth devices (“Allow the computer to turn off this device to save power”), but macOS doesn’t seem to provide an equivalent per-device setting.

Has anyone experienced the same issue with a SpaceMouse Wireless BT on macOS and found a permanent fix?

I already connected their support, to no avail. I would be available for any kind of deeper system debugging support, but it seems, the company is not caring

[AmroSalih]

We are investigating the issue under internal reference TS-879 and are tracking it through to resolution.

[neilyoung2512]

Unfortunately, I got no notification about your response, so my answer is a bit delayed (I forgot to check the notification box).

What I can now tell you with 100% certainty is this:

When the problem happens, macOS still knows the SpaceMouse, but it is listed as Not Connected. It also does not appear as an HID device at all. It happens mostly when the Mac returns to the SpaceMouse after a couple of hours.

The interesting part is that the Bluetooth address changes. Previously it was:

DC:76:CF:18:07:21

After the latest failure it appeared as:

DC:76:CF:18:07:22

Old SpaceMouse entries remain in macOS, which explains why I have several of them.

My CadMouse reconnects normally after sleep, so Bluetooth itself seems to be working.

I also had this problem with older versions of the 3Dconnexion software. This looks more like a Bluetooth/BLE pairing or device identity problem between the SpaceMouse and macOS than a 3DxWare driver problem.

As you can see from my previous post, the BLE address seems to simply count up in the last digit.