Drivers fail to start

ghostofrcon · Post by **ghostofrcon** » Mon May 04, 2009 7:07 am

I work at a DoD contractor and many of our engineers use spaceballs, etc. I just installed a space explorer on a new x64 machine.
I restarted the machine, logged into the administrative account and the device lit up and was functional.

I logged out and the user logged in. The device did nothing. I tried to start the driver using the shortcut and it did not start. I tried to stop and restart the driver, but when trying to stop the driver it errored with "Driver not started".

I have uninstalled and reinstalled the driver to no avail. Even when i am logged into the administrative account the device does nothing.

Can anyone shed any light on this subject?

Fred · Post by **Fred** » Mon May 04, 2009 8:26 am

Unplug the device.
While unplugged hold down the 1,2 button
While holding down the 2 buttons plug the device into the usb port
(Donot use a USB hub, they cut the power down and the device may not get detected.)
Wait 15 seconds , release the 2 buttons.
Click on open 3dcontrol panel icon on the desktop.
If it opens the device is now functioning.
If not try the clean install instructions from the link below.
http://www.3dconnexion.eu/support/kb/?V ... tall&sb=Go
If you still have a problem call our helpdesk.
English: +1-800-344-1609

ghostofrcon · Post by **ghostofrcon** » Mon May 04, 2009 8:33 am

Thank you i will give that a shot here in a couple minutes and let you know how it goes

ghostofrcon · Post by **ghostofrcon** » Tue May 05, 2009 11:05 am

Who would have thought! It works now. Thanks for all the help, you have saved me a great deal of headaches.

Fred · Post by **Fred** » Tue May 05, 2009 12:16 pm

Sometimes the devices dont discharge and the 1,2 button trick allows it to discharge then windows can identify the device.

tmaximus89 · Post by **tmaximus89** » Fri May 22, 2009 5:38 pm

thanks for the great help guys. I was having the same problem.
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davidb · Post by **davidb** » Mon Jun 08, 2009 7:47 am

i am having a similar issue. i run solid edge st and esprit 2005 on my pc. ive been using the spaceball 5000 on both programs for the last 3 months. i started my computer this morning and the sb doesnt work on either. when i try to load it on the esprit add-ins, an error pops up. "cant load device dll" any thoughts on what happened or how to fix it?

Post by **rstadie** » Wed Jun 10, 2009 12:14 am

Hi davidb,

Do the demos (Cube3D demo) work? If not, please check if the device is recognized by Windows.

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Drivers fail to start

Drivers fail to start

Wow!