Slow spin and tilt in one direction

dabagah · Post by **dabagah** » Tue Aug 11, 2009 1:40 am

Hi All,
I've just bought a brand new spacepilot and unfortunately there is a problem with the navigation puck in the spin and tilt dimension. The spin speed anti-clockwise and tilt speed towards myself are much slower than in the opposite direction. Of the order of ten times slower. I've tried calibrating and also different settings without success.

I have a spacepilot at work which I use on a daily basis, so the issue was immediately evident. In this state navigation is very difficult.

I just wanted to make sure there were no tricks to fix this before I post it back, any ideas?

Fred · Post by **Fred** » Tue Aug 11, 2009 4:48 am

What application are you using?
Open the demos and see if you see the same results.
Make sure you plug the Spacepilot into a usb port and not through a hub.

dabagah · Post by **dabagah** » Wed Aug 12, 2009 1:10 am

No luck, I'm not using a hub and I've tried different ports, even a different PC.

I'm running NX3 and Catia. The problem is also noticeable in all the demos, especially Chicken demo where at max speed, the head will spin approx 210 degrees clockwise but only ~160 degrees anti-clockwise.

I think I've ruled everything out, it must be down to the hardware itself.

Fred · Post by **Fred** » Wed Aug 12, 2009 4:20 am

Do you have a different pc to test it out on?
See if you get the same results.
You can either exchange it with the company you bought it from or if they wont exchange call our tech support and we can do a RMA for you.

dabagah · Post by **dabagah** » Fri Sep 25, 2009 1:50 am

Don't mean to bump an old thread.

To close this issue out, I finally received a replacement today, and it's smooth as silk.

Had I not used one before, I may have kept the old janky one and deemed it useless.