cant navigate properly

Questions and answers about 3Dconnexion devices on Windows.

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chantalharvey
Posts: 13
Joined: Wed Sep 24, 2008 7:10 am
Location: Netherlands

Re: Drifting and twisting

Post by chantalharvey »

KAZL wrote:Hi,

I have the same problem. I´m using a Space Pilot for 3D navigation in SolidWorks. I have had the unit for several years and have had no problems like this. It started some weeks ago. After I finish zooming or rotating an object the object moves away and starts to rotate and move sideways. I have tested the Space Pilot on another computer and there it works fine. I have tested reinstalling, tested new driver, disconnecting etc but the problem remains. What can cause this problem?
Are you on windows 7? 64 or 32 bit?
Chantal.
KAZL
Posts: 2
Joined: Fri Apr 09, 2010 6:03 am

Post by KAZL »

Are you on windows 7? 64 or 32 bit?
Chantal.
Windows XP 32 bit.
Space Pilot User
chantalharvey
Posts: 13
Joined: Wed Sep 24, 2008 7:10 am
Location: Netherlands

Re: Drifting and twisting

Post by chantalharvey »

chantalharvey wrote:
KAZL wrote:Hi,

I have the same problem. I´m using a Space Pilot for 3D navigation in SolidWorks. I have had the unit for several years and have had no problems like this. It started some weeks ago. After I finish zooming or rotating an object the object moves away and starts to rotate and move sideways. I have tested the Space Pilot on another computer and there it works fine. I have tested reinstalling, tested new driver, disconnecting etc but the problem remains. What can cause this problem?
Are you on windows 7? 64 or 32 bit?
Chantal.
Latest update is:

I connected the spacenavigator to my other computer, windows xp professional. This is the pc I used the mouse on for almost 2 years, smooth and wonderful, till january 2010. And to my surprise, same problem there too now!
On windows 7 64 bits i cannot pan to the right at all,
on windows xp professional i can pan a little bit if i go extremely slow, but it does tilt upwards slowly too...so no clean pan possible there anymore too.

Anybody has any idea - wht to do now?

best regards,
Chantal Harvey
http://mamachinima.eu
chantalharvey
Posts: 13
Joined: Wed Sep 24, 2008 7:10 am
Location: Netherlands

Post by chantalharvey »

jwick wrote:And it seems that the hardware is not at fault if the device works on another machine. Seems to be something loaded into the O/S that is messing with the data coming from your USB ports.
I tend to disagree, because I now tried the spacenavigator on 3 different computers. Same problem on all 3 pc's.

friendly greetings,
Chantal Harvey :cry:
chantalharvey
Posts: 13
Joined: Wed Sep 24, 2008 7:10 am
Location: Netherlands

No solution

Post by chantalharvey »

I guess there is no solution to this problem?

:(

maybe new drivers from 3DConnexion in the future might make my spacenavigator functional again. Till that time, i will have to live without pans to the right in my films.

Best wishes,

Chantal Harvey
http://mamachinima.eu
Bryan
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Not working well on anything, anywhere

Post by Bryan »

Dear chantalharvey,

If you are experiencing the same bad behavior in all your applications, in all the demos, on different machines, on a setup that had previously been working okay, you may have a problem with your input device. If the device is still within warranty, you may call our support desk for further trouble shooting concerning that.

Sincerely,
Bryan
The more things change, the more they remain the same. ; ^ )
jmsq
Posts: 6
Joined: Thu Apr 15, 2010 6:57 pm

Same Issue

Post by jmsq »

I have this exact same issue, I have this issue in Google Earth. It appears that for zooming (up/down motion) it sends both the zoom and one of the tilt axes simultaneously while I'm clearly only using one of the axes. I've done everything suggested here, removing config directory, etc. I'm running the latest driver (3.10.1) on Windows 7 64 bit. This problem has persisted 2 fresh installs of Windows 7 x64. To help you guys out, I tested it on a 32 bit Windows 7 machine and the issue still persists. The last time I remember this device functioning properly was on Windows XP (32 bit), so clearly something is wrong in your Windows 7 code. Please fix this, it makes your devices unusable in Windows 7. Using a SpaceNavigator.
jmsq
Posts: 6
Joined: Thu Apr 15, 2010 6:57 pm

Post by jmsq »

Actually looking at KAZL's post it looks like the newer drivers are the culprit on all Windows systems. My guess is the older drivers that didn't have this issue were only compatible with XP, which is why it looks like a Windows 7 issue. Regardless, you guys really need to test your driver.
UtaSH
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Re: Same Issue

Post by UtaSH »

Hi jmsq,

did you try one of our demos? For example the Cube3D Demo? Is the behavior the same?
jmsq
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Joined: Thu Apr 15, 2010 6:57 pm

Post by jmsq »

I just tried the 3d cube demo and experimented with disabling various axes, and it experiences the exact same problem. Of note, only the zoom axis (up/down on the controller) and tilt axis (forward/back, not left/right) seem to be affected, all other motions correctly control only one motion each. It's almost as if the Y tilt axis and zoom axis have been linked together in the driver. I'm willing to test any beta drivers you can send at me to resolve this issue.
Bryan
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Zoom Direction Results

Post by Bryan »

Dear jmsq,

What zoom direction do you have selected under the 'Device Configuration' Tab in the '3Dconnexion Control Panel'? What do you experience if you choose the other zoom direction?

Sincerely,
Bryan
The more things change, the more they remain the same. ; ^ )
jmsq
Posts: 6
Joined: Thu Apr 15, 2010 6:57 pm

Post by jmsq »

Hard to explain, here are the features in the advanced settings. Each of them works fine when it is the only axis enabled.

Pan Right/Left: works fine when only Pan Up/Down is enabled with it
Zoom (up/down): this goes to hell when Pan Up/Down, Tilt, or Spin is enabled with it, fine with Pan Left/Right, issue only on downward axis with Roll enabled
Pan Up/Down (forward/back): works right with Pan Right/Left only
Tilt: Goes to hell with Spin enabled
Roll: Goes to hell with tilt enabled

To sum things up, you have some serious issues with your SpaceNavigator driver. I'm not the only one having this issue and I can reproduce it on multiple computers. I shouldn't have to be giving you this info, how can you be letting these major issues into your production drivers? Thankfully I don't use this thing for any critical work such as 3D modelling.
Bryan
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Is Dominant Checked On?

Post by Bryan »

Dear jmsq,

Under the 'App Configuration' Tab in the 3Dconnexion Control Panel, do you have 'Dominant' checked on?

Sincerely,
Bryan
The more things change, the more they remain the same. ; ^ )
jwick
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Post by jwick »

This looks like a hardware problem to me. The device should be replaced.
jmsq
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Joined: Thu Apr 15, 2010 6:57 pm

Post by jmsq »

Bryan: No, I tried it for a bit in google earth but got very erratic behavior as the axes are fighting.

jwick: to prove this, I'm going to install XP to a tertiary computer with the driver I last used that worked (3.6.8 I believe) and whether or not that works will prove if this is driver or hardware.
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