cant navigate properly

jmsq · Post by **jmsq** » Fri Apr 16, 2010 3:42 pm

I tested it with 3.6.8 on Windows XP with the same results, I guess it's a hardware issue then. Very strange for this sort of hardware failure at this point in the device's life, but thankfully I'm still under warranty.

Post by **jwick** » Sat Apr 17, 2010 7:23 am

Please contact support to have your device replaced.
Sorry for all the confusion.

BWeiss · Post by **BWeiss** » Wed Apr 28, 2010 6:07 am

Hi,
I got a call from a customer yesterday - his department is using several SpaceExplorers, and (for about a week now) all of them have the behaviour that KAZL described some posts before.

After I finish zooming or rotating an object the object moves away and starts to rotate and move sideways.

The problem started about one week ago on all the clients (WinXP32), as they are within a big network updates and Windows hotfixes are distributed automatically at a centrally given date so maybe there is an issue between SpaceExplorer/USB-drivers and any recently installed Windows hotfix?

Would appreciate a comment because they are working in a construction department and have serious problems now with Solidworks.

Post by **jwick** » Wed Apr 28, 2010 6:54 am

Hello BWeiss,

Can you supply us with the serial numbers of the devices that are experiencing the problems?

Please try the Calibrate button when these devices are moving on their own. Let us know if that stops it.

Thanks.
Jim
3Dx Software Development

chantalharvey · Post by **chantalharvey** » Thu May 20, 2010 9:04 am

jwick wrote:Please contact support to have your device replaced.
Sorry for all the confusion.

What is the usual guarantee? my spacenavigator is 18 months old, and now stopped working alltogether - from one day to the next!! I am having serious trouble with the mouse, and did not see a solution in this tread, i was told too, to replace it. Seems to me it is a driver problem, not hardware.

Post by **jwick** » Thu May 20, 2010 9:45 am

This page shows the warranty periods:

http://kb.3dconnexion.eu/support/kb/?Vi ... EntryID=22

Looks like you need to act fast for your SpaceNavigator. Best to call support. I've heard they are very helpful.

chantalharvey · Post by **chantalharvey** » Fri Jun 04, 2010 7:51 pm

jwick wrote:This page shows the warranty periods:

http://kb.3dconnexion.eu/support/kb/?Vi ... EntryID=22

Looks like you need to act fast for your SpaceNavigator. Best to call support. I've heard they are very helpful.

They are more than helpful - I was provided with a brand new spacenavigator within days. And what a joy; everything works, 100% - the old mouse really wás broken, it was not my drivers (or me doing anything wrong at my end) - and I am thrilled to be able to use the mouse again for my machinima. I am hooked again!
3DConnexion, you totally rock, I want to express my gratitude.
Outstanding service ;o)))

thoughtlesskills · Post by **thoughtlesskills** » Fri Jul 23, 2010 3:26 pm

i-cube · Post by **i-cube** » Mon Sep 06, 2010 7:19 am

hello. its me ...again ...
last time i had spacenavigator where i bought it and they returned it to me and they said it is working ok.
so i have tested it on fresh installed win 7 64bit if it is really ok.
its not, i think device is broken. i cant do simple navigation movements on 3 different computers.
here is video in 3d connexion trainer.
first parts are easy, movements are locked, but i have difficulties with it too.
the last part is impossible...
http://www.youtube.com/watch?v=4RV14ZQcUx8

i-cube · Post by **i-cube** » Mon Sep 06, 2010 7:35 am

ihave the latest drivers for device. is it possible to replace device with new one? it is still under warranty and im from slovakia

UtaSH · Post by **UtaSH** » Mon Sep 06, 2010 7:51 am

Hi i-cube,

please try as well the simple demo, the Cube 3D (C:\Program Files\3Dconnexion\3Dconnexion 3DxSoftware\3DxWare\Cube3D.exe). How does it feel navigating this simple cube?

You could as well disable i.e. the Tilt/Spin/Roll and just feel the Pan/Zoom movements. And vice versa: disable Pan/Zoom and check Tilt/Spin/Roll. These settings can be done in the "Properties -> App Configuration" (started from 3DxHome).

If you have the same problems there please contact Technical Support

i-cube · Post by **i-cube** » Mon Sep 06, 2010 11:17 am

thanx for response. configuration does not help, i was playing with setting for more than a year and no solution :/
also the cube demo or chicken or jet ... controls are really messed up

UtaSH · Post by **UtaSH** » Tue Sep 07, 2010 12:58 am

Then you should contact our Technical Support to get the device replaced.

Information about warranty can be found here.

i-cube · Post by **i-cube** » Tue Sep 14, 2010 8:54 am

Many many thanx !
i have just recieved new spacenavigator, and its working! finally, i can rotate things without any problems:)
you have the best support ever. thanks again

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