Drivers fails to load on fresh install Win7 x64

Questions and answers about 3Dconnexion devices on Windows.

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CBES
Posts: 5
Joined: Fri Nov 19, 2010 4:52 am
Location: Papendrecht, Netherlands

Drivers fails to load on fresh install Win7 x64

Post by CBES »

Installing was a disaster but after several attemps and disabeling UAC, the driver was installed.

But now I can't get it to load, not on startup and not manualy either.

Please help me, Inventor without my SpaceExplorer is awfull. :roll:

Regards,

Cor

P.S. I tried using to login without password(tip in other posting) but that didn't help.
UtaSH
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Re: Drivers fails to load on fresh install Win7 x64

Post by UtaSH »

Hello Cor,

what problems did you have during installation? Did you get error messages? If yes, what did they say?

Sounds as if the installation on you machine got faulty? I recommend you first do a clean uninstall and then re-install the driver again. Please see here for information on how to do that. Then check if the problem still exists. It might be a good idea to enable logging during installation to see where a problem occurs if you again have problems. How to install with logging see here how to do that.
CBES
Posts: 5
Joined: Fri Nov 19, 2010 4:52 am
Location: Papendrecht, Netherlands

Post by CBES »

Hello Uta,

Thanks for your reply, I'm pretty desperate.

There were no real error messages, but it did hang on several points for real long. I let it go for 15min once, but there was no CPU activity so I canceled it.

I tried a "normal" uninstall, but 3Dconnexion isn't in the app list!?

I will try the method you suggested and let you know how it went.

Oh yes; What I discovered is that when I manually start the driver, in the task-manager it appears for a few seconds, and then it disappears again.

Regards,

Cor
CBES
Posts: 5
Joined: Fri Nov 19, 2010 4:52 am
Location: Papendrecht, Netherlands

Post by CBES »

Hello Uta,

Thanks for your reply, I'm pretty desperate.

There were no real error messages, but it did hang on several points for real long. I let it go for 15min once, but there was no CPU activity so I canceled it.

I tried a "normal" uninstall, but 3Dconnexion isn't in the app list!?

I will try the method you suggested and let you know how it went.

Oh yes; What I discovered is that when I manually start the driver, in the task-manager it appears for a few seconds, and then it disappears again.

Regards,

Cor
CBES
Posts: 5
Joined: Fri Nov 19, 2010 4:52 am
Location: Papendrecht, Netherlands

Post by CBES »

Hello Uta,

I followed the steps of the reinstall and that worked.

It appeared that the admin account wasn't enabled(Dell default setting probably)

So I reactivated that also and the install went smooth as normal. :D


Thanks again!

Cor
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